About this role
Job summary
Two Rivers Medical Centrehas an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 18 to 25 hours, per week. Hours of work will be between 7am to 7pm, with 2 to 3 available shift patterns. The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning.
About us As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:
Genuine responsibility from day one; Work with a strong social purpose; A competitive salary, with increments based on professional development; Membership of the NHS pension; Support to guide your personal and professional development; Excellent training and development opportunities; Working in a purpose built facility; Working in the largest single-site GP surgery in Suffolk; 27 days annual leave plus 8 bank holidays (pro-rata), increasing with continual years of NHS service.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 30 Woodbridge Rd East
Ipswich
Suffolk
IP4 5PB
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)