About this role
Job summary
Job overview
We are looking for a self-motivated and flexible individual to join our busy dispensary team.
Main duties will include processing and dispensing of prescriptions. Providing an efficient and friendly service for our dispensing patients.
Contributing to an effective re-ordering service for repeat medications. Placing orders with suppliers, receiving stock deliveries and ensuring appropriate storage is maintained.
Working in line with SOPs and protocols and maintaining confidentiality at all times.
Main duties of the job
Main duties of the job
You will have excellent organisational and communication skills. You will also have the ability to work effectively both independently and with the existing team.
You will also have:
A nationally recognised NVQ Level2 in Dispensary Services or equivalent; A professional attitude; The ability to remain calm under pressure; A flexible approach and commitment to accommodate the needs of the service;Experience using SystmOne is preferable, but as a minimum will have at least one year of recent experience in a relevant patient/healthcare focused environment.
A strong attention to detail. Hours: Approximately 18 hours over 2 days (Thursdays and Fridays). It is essential that the post holder will have flexibility to support the Dispensary team to cover all planned holiday, along with sickness cover which can sometimes be at short notice.
About us
About us
We are a small friendly practice with a growing patient list of approximately 5300 and were voted in the top 3 practices in Cambridgeshire for patient experience in the National GP Patient Survey 2026.Access to a car is essential as there is no regular public transport links to the village.
Job description Job responsibilities
This Job Description is not exhaustive, and the post holder may be required to undertake other duties from time to time consistent with the responsibility of this role. This will be dependent upon factors such as workload and staffing levels.
This Job Description is subject to periodic review and development.
The following are the core responsibilities of this role:
a. To be responsible for checking all medicines dispensed, ensuring there are no discrepancies, as per prescription.
b. Dispensing medicines to the entitled population safely and accurately
c. Collecting prescription charges and patient signatures
d. in accordance with dispensary protocol
e. Maintaining stock levels within the dispensary to agreed levels
f. Receiving and storing supplies in accordance with current policy, including stock rotation, ensuring the cold chain is maintained where applicable
g. Conduct stocktakes and agree with management and the team of the frequency.
h. Work closely with senior partner and clinicians to maximise profitability
i. Ensuring controlled drugs are dispensed and disposed of, in accordance with practice policy
j. Safe disposal of returned and / or out of date medicines
k. Ensuring all repeat prescriptions are processed within a 72-hour timeframe
l. Providing patients with advice regarding all prescription matters
m. Process prescription requests via email, phone, face-to-face and online
n. Daily recording of fridge temperatures
o. Preparation of monthly returns
p. Maintaining a clean and safe working environment at all times
q. Maintain accurate records at all times
r. Collection and accurate processing of all monies received
s. Share the provision of cover during absences within the team in a fair way, following internal process
t. Fully observe legal requirements relevant to the dispensing practice and HA regulations and controlled drugs
u. Ensure that all drug safety alerts and notices are acted upon in a timely manner
v. To go through prescriptions monthly not picked up and unlikely to be picked up to remove the details from the patient records and then destroy the prescription
Person Specification
Qualifications Essential
Qualified Dispenser (NVQ Level 2) GCSE (or equivalent) English & Maths at Grade C or above
Experience Essential
Experience of working in a dispensary Experience working with the general public/patients Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook EMIS / Systmone / Vision user skills Ability to promote best practice regarding all pharmaceutical matters Effective time management (Planning & Organising) Capable of managing payments (invoices, cash etc) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Ability to effectively manage stock, including ordering, rotation, disposal etc. Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Occupational health clearance
Desirable
Experience of working in primary care Broad knowledge of General Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Great Staughton Surgery
Address Great Staughton Surgery
57 The Highway
Great Staughton
St. Neots
Cambridgeshire
PE19 5DA
United Kingdom
Employer's website https://www.greatstaughtonsurgery.nhs.uk (Opens in a new tab)