About this role
Job summary
We are looking for an organised, proactive and customer-focused Catering Supervisor to join our Retail team at Imperial College Healthcare NHS Trust. You will lead the day-to-day operation of our restaurants and coffee shops, ensuring that patients, staff and visitors receive a consistently high-quality service.
Working alongside the team, you will allocate duties, coordinate staffing and breaks, supervise food and drink preparation, oversee till and cash-handling procedures, monitor stock, deliveries and wastage, and maintain clean, safe and welcoming service areas.
You will motivate and support colleagues, provide training and guidance, respond effectively to operational issues and customer feedback, and ensure compliance with food safety, allergen, hygiene, health and safety, infection prevention and Trust procedures. The successful candidate will be confident leading a busy service, able to use initiative and committed to achieving excellent customer service, efficient operations and high retail standards.
Main duties of the job
Supervise the work of staff in order to maintain and deliver a quality service according to set work schedules and procedures. Undertake daily reviews of work areas to ensure service delivery Deploy a team of staff as required, assessing workload schedules and allocating resource whilst prioritising urgent requests. Relocating staff to meet service need, including arranging cover for absences from work. Allocation of schedules of work, checking work schedules, making any temporary adjustments as may be required to meet the needs of the service Issue and monitor all equipment and materials in line with budget limits Manage and direct staff as appropriate, making regular visits to departments within agreed areas of responsibility Build and maintain effective relationships with staff, clients and other departmental supervisors. Motivate staff through good communication, regular team huddles and individual contact, progressing and feeding back to the management team on any issues raised, following up and ensuring actions are taken where appropriate
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Job description Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education Essential
Good standard of numeracy and literacy General education to include Maths and English at GCSE level or equivalent
Desirable
NVQ qualification in Customer Service
Experience Essential
Excellent interpersonal and communication skills Able to respond to challenging/traumatic incidents calmly and professionally Able to manage conflicting priorities and deadlines Able to demonstrate excellent communication and customer service skills
Desirable
Previous supervisory experience
Skills Essential
Energy and enthusiasm Flexible approach to work, with an ability to demonstrate a common-sense attitude Ability to work on own initiative and as part of a team A professional approach High level of personal integrity
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Imperial College Healthcare NHS Trust
Address St Mary's Hospital
London
W2 1NY
United Kingdom
Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab)