About this role
Job summary
Rectory Road Surgery is seeking a proactive and organised Deputy Practice Manager to provide maternity cover from mid-December 2026.
The Deputy Practice Manager will support the Practice Manager and GP Partners in the day-to-day management and smooth running of the practice. The role will involve overseeing operational activities, managing complaints and claims, supporting staff and ensuring that the practice delivers safe, effective and patient-centred services in line with NHS requirements and contractual obligations.
Main duties of the job
Practice Operations: Support the Practice Manager and GP Partners with daily operations, staffing, resources, policies, service development and problem-solving. Deputise for the Practice Manager when required. Complaints & Patient Experience: Oversee patient complaints, including investigations, responses, record-keeping, escalation and implementing learning and improvements. Claims & Contracts: Coordinate practice claims, monitor submissions and payments, support contractual requirements and identify opportunities to maximise practice income. Staff & HR: Support staff management, recruitment, induction, training, rotas, absence management, performance and employee relations. Governance & Compliance: Assist with CQC, NHS and contractual compliance, audits, incident reporting, significant events, risk management, health and safety and mandatory training. Quality Improvement: Support audits, service development, continuous improvement and the implementation of practice initiatives. Finance & Resources: Assist with budget monitoring, invoices, purchasing, suppliers and effective resource management. Communication & Stakeholder Management: Liaise with staff, clinicians, patients, PCN colleagues, ICB representatives and external organisations, ensuring effective communication. Additional Duties: Attend meetings, prepare reports, support business continuity and undertake other reasonable duties required to support the effective running of the practice.
About us
Rectory Road Surgery (formerly The Hollies) is currently on an exciting improvement and transformation journey under the leadership of Highlands Surgery. This includes strengthening clinical leadership, embedding robust governance processes, improving access for patients, and enhancing overall quality of care.Together, we are focused on strengthening clinical services, improving patient access, and delivering safe, effective, and responsive care to our local population. We are supported by a multidisciplinary team including GPs, nurses, pharmacists, and administrative staff, all working within a collaborative and forward-thinking environment. We are focused on building a resilient and sustainable service, supported by a strong multidisciplinary team and clear strategic direction. This role offers a unique opportunity to make a meaningful impact, shape the future of the practice, and be part of a positive and progressive change programme.
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience Essential
Experience in a GP practice, primary care or healthcare environment. Previous experience in a supervisory, management or senior administrative role. Understanding of GP practice operations and NHS processes. Experience managing complaints and handling sensitive situations. Excellent organisational, communication and problem-solving skills. Ability to work independently, manage competing priorities and maintain confidentiality. Professional, approachable and adaptable. Reliable, proactive, resilient and committed to delivering high-quality patient care and supporting the wider practice team.
Desirable
Previous practice management experience. Knowledge of QOF, enhanced services and claims. Understanding of CQC, governance and quality improvement. Experience in HR, recruitment, and staff management. Relevant management or healthcare administration qualifications.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address 41 Rectory Road
Hadleigh
Essex
SS7 2NA
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)