About this role
Job summary
The post-holder will work within the Enhanced Access Team ensuring the provision of high-quality customer focussed medical administration to the primary care networks in relation to the enhanced access service.
Main duties of the job
To administrate the referrals directed by GPs and clinicians working in the service.
To assist with monitoring and reporting on workload for all clinical sessions to support service reporting requirements and inform future delivery and planning.
To identify and report operational risks to service delivery in accordance with the Organisational Risk Management Policy to minimise risk and to share learning.
To liaise with Service Manager to ensure gaps in the service are addressed.
About us
Rochdale Health Alliance is a GP Federation operating within Heywood, Middleton and Rochdale. We provide a range of clinical services across the borough and also manage GP practices within Rochdale and Bolton.
We operate a hybrid working model, so part of your working week will be spent working from home.
We are a friendly, supportive organisation that values people's contributions, diversity and have a range of family friendly policies to support staff.
See additinal information in the Working for Us document
Job description Job responsibilities
Key Responsibilities:
Provide full medical administration support for the access service.
Ensuring that all referrals completed comply to strict governance, documentation and are safety netted.
Supporting GPs and clinicians working on the Access Service in the correct administration and path of their referral to ensure effective communication with secondary care.
To compile letters as directed by GPs and clinicians within the Access Service to support patients medical referrals.
To have knowledge of the referral pathway and secondary care provision.
To provide support when needed to the operations of the Access Service
To give required detailed reports of medical referrals to the Service Manager and Head of Operations when required
Responding to queries and giving informed support to GP Practice staff regarding the Access Service.
Be familiar with Electronic Referral System and management.
Person Specification
Knowledge and Skills Essential
Excellent IT skills including MS Office packages Excellent communication skills Awareness for the need for confidentiality and compassion Understanding of equality, diversity, and confidentiality in a healthcare setting. Excellent customer service experience including handling queries, complaints, and sensitive information Experience of team working to achieve deadlines and objectives Experience of taking responsibility for managing workload and meeting deadlines Excellent organisational skills Ability to work under pressure and maintain a customer-service focus.
Desirable
Negotiation and influencing skills
Personal Attributes, Values and Behaviours Essential
Ability to produce creative solutions to issues Being able to work with our corporate values Reliability, approachability, flexibility To be able to work as part of a team Always aiming for excellence and continuous improvement Awareness of the importance of confidentiality
Qualifications Essential
Educated to GCSE standard grade 4 & above including Maths and English (or equivalent) Evidence of and commitment to personal and professional development
Experience Essential
Experience of working with GP IT clinical systems, such as EMIS Able to demonstrate effective partnership/team working Information Governance understanding and awareness
Desirable
Clinical governance understanding and awareness Experience in a role working or liaising with clinicians Medical Referral experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rochdale Health Alliance
Address The Ghafoor Family Practice
1st Floor, Nye Bevan House, Maclure Road
Rochdale
Lancs
OL11 1DN
United Kingdom
Employer's website https://rochdalehealthalliance.co.uk/ (Opens in a new tab)