About this role
Job summary
The post holder will be a member of the Patient Services Management Team and provide support to the Patient Services Training Co-ordinator as well as support in delivering waiting list management and clinical administration process and policy training across the Trust.
Development and delivery of all aspects of patient services/administration training for all disciplines of staff involved in waiting list management and clinical administration processand policies. The post is pivotal in delivering and maintaining a comprehensive and consistent level of training and working practice, which will enable the Trust to deliver safe, effective and efficient operational services to its patients and service users whilst ensuring operational continuity within the operational administration teams. Furthermore, the post holder will support delivery of a training plan for medical and nursing staff in relation to referral to waiting list management and clinical administration process and policies.
Main duties of the job
1. Daily support to the Patient Services Training Co-ordinator, including planning of both regular and ad hoc training sessions to both new starters and refresher training for existing staff. Setting work packages and timescales for checking and signing off completed work. Training has to be responsive and adaptive to enable staff to be adequately trained to perform their roles within the Trust as quickly as possible.2. Responsive training packages will also be required to support the rapid implementation of Trust information projects for example, Digital Patient Communications, Patient Knows Best, Patient Initiated Follow Up's etc. 3. The role requires analysis of data reports generated from Power BI reporting and interrogation of this data, breaking it down to individual specialty or care group level. The postholder will actively seek to identify trends and errors where training support to usersmay be required.4. The creation and implementation of documented standard operating procedures to support users in relation to waiting list management and clinical administration process and policies. 5. Produce, update and confidently deliver waiting list management and clinical administration process and policy sessions throughout the Trust. Training sessions will be to a variety of levels of staff.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description Job responsibilities
For more detailed information, please read the job description linked below.
As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.
Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.
We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.
Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.
We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.
We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of peoples age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/
In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.
We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.
We recognise that candidates may use Artificial Intelligence (AI) tools to support them when preparing their application. Where AI is used, the information provided must remain an accurate and authentic representation of your own skills, knowledge and experience.
AI must not be used to provide false or misleading information or to generate examples that do not reflect your own experience. You should be able to discuss and demonstrate the knowledge, skills and experience included within your application during the recruitment and selection process.
Candidates may be asked to declare whether AI has been used in preparing their application and, where applicable, how it has been used.
Person Specification
Experience Essential
High Standard of NHS Operational knowledge/Experience
Desirable
Training Experience
Qualifications Essential
Level 2 admin qualification/or experience
Desirable
Training Qualifications
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northern Lincolnshire and Goole NHS Foundation Trust
Address Trust Wide - DPOW/SGH
Scartho Road
Grimsby
DN33 2BA
United Kingdom
Employer's website https://www.nlg.nhs.uk/ (Opens in a new tab)