About this role
Job summary
Due to career development, an exciting opportunity has arisen for an enthusiastic, motivated and forward-thinking individual to join our friendly and supportive team at Westleigh Medical Practice
Westleigh Medical Practice is a well-established training practice serving approximately 4600 patients in Westleigh and Abram. We have two surgeries - Westleigh (main site) and Abram (branch site). Recently CQC inspected and awarded GOOD. We are a member of the Leigh Primary Care Network (PCN). We value the relationship with our patients and take pride in the endeavour to deliver a high standard of care.
Main duties of the job
Monday - Friday 08:00-18:30 Welcome and receive all patients and visitors to the Practice. Assist and direct patient through our practice access. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately. Project a positive, professional and friendly image to patients and visitors either in person or on the telephone. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Action repeat prescription requests as required. Provide test results to patients. Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested. Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Process clinical letters coming into the Practice as required. Communicate with patents in a variety of ways (online, text, phone, in person, email). Assist patients with using latest digital technology.
About us
Westleigh Medical Practice has two clinical partners (ANP/GP). The Clinical Team consists of Two GP's, Two Advanced Nurse Practitioner's, One Physician Associate, Two experienced Practice Nurses and One Health Care Assistant. We also have Foundation Doctors and GP Trainees. We are also a Gold Award Training Practice with the University of Manchester for medical students. We have a dedicated, knowledgeable and long-serving reception and administrative team. We have a strong focus on patient care, teamwork and continuous improvement. There are opportunities for professional development and continuous learning.
Job description Job responsibilities
Key Responsibilities
Patient Reception & Customer Service
Provide a warm, professional welcome to patients and visitors. Manage patient queries both in person and over the telephone. Direct patients to appropriate services in line with practice protocols.Administrative Duties
Manage appointment bookings, cancellations and enquiries using the Accurx and Systmone clinical system. Print, scan, code and file documents using Workflow Handle repeat prescription requests in line with practice procedures. Maintain accurate and up to date patient records. Support clinicians with administrative tasks to ensure smooth daily operations.Clinical System & IT Use
Confidently use SystmOne and Accurx as part of daily duties. Use Microsoft 365 (Outlook, Teams, Word, Excel)to support communication and workflow. Follow information governance, confidentiality requirements and data protection regulations at all times.Teamwork & Practice Support
Work collaboratively with the reception and administrative team. Report any issues or concerns promptly to the management team. Contribute to maintaining a calm, organised and patient focused reception environment. Adapt to changes in practice processes or requirements.Other Duties
Undertake training and development as required for the role. Carry out any other reasonable duties relevant to the position.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Reliable, punctual, flexible and able to work independently as well as part of a team. Ability to remain calm, polite, and professional under pressure.
Desirable
Previous experience working in a GP practice or healthcare reception role. Confident use of Systmone and AccuRx Proficiency in Microsoft 365 (Outlook, Word, Excel, Teams). Ability to work efficiently in a fast paced environment. Commitment to patient confidentiality and compliance with GDPR.
Experience Desirable
Previous experience in General Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Westleigh Medical Practice
Address 4 – 12 Westleigh Lane
Westleigh
Leigh
WN7 5JE
United Kingdom
Employer's website https://www.westleighmedicalcentre.co.uk (Opens in a new tab)