About this role
Job summary
Our Reception Team is responsible for making initial patient contact an effective one whether on front desk or via telephone in an efficient and professional manner.
Main duties of the job
Within the day to day role duties will include communication face to face and via telephone with patients, opening and closing the surgery, checking email, actioning blood and test results, actioning system connect, booking appointments, sign-posting patients to relevant members of staff, assisting patients to access the on-line service, dealing with deliveries, booking clinics, booking home visits, changing clinics, liaising with all members of the team plus general admin duties.
The ideal candidate must be an enthusiastic, motivated individual who is able to work as part of a team, previous Reception & Customer Service experience and knowledge of System 1 would be useful.
Experience of working as a Medical Receptionist is desirable but no essential as full training will be given
About us
Linden Road Surgery is looking to welcome a new Receptionist to our already busy and friendly team.
This part-time role is for 26 hours per week, with Fridays as the scheduled day off.
Hours
Monday - 1.00pm - 6.30pm
Tuesday - 7.45am - 1.00pm
Wednesday - 7.45am - 12.30pm & 1.00pm - 6.30pm
Thursday -1.00pm - 6.30pm
Friday - DAY OFF
Job description Job responsibilities
Within the day to day role duties will include communication face to face and via telephone with patients, opening and closing the surgery, checking email, actioning blood and test results, actioning system connect, booking appointments, sign-posting patients to relevant members of staff, assisting patients to access the on-line service, dealing with deliveries, booking clinics, booking home visits, changing clinics, liaising with all members of the team plus general admin duties.
The ideal candidate must be an enthusiastic, motivated individual who is able to work as part of a team, previous Reception & Customer Service experience and knowledge of System 1 would be useful.
Person Specification
Qualifications Essential
1 year reception experience Ability to work as a team
Desirable
1 year System 1 experience would be desirable Be willing to action extra hours as needed by the organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Linden Road Surgery
Address 13 Linden Road
Bedford
Bedfordshire
MK40 2DQ
United Kingdom
Employer's website https://lindenroadsurgery.co.uk/ (Opens in a new tab)