About this role
Job summary
We are looking for an enthusiastic, friendly, caring and confident individual to join a dynamic and hardworking team, to work between 20 - 30 hours per week. (Fixed term contract)
This individual also needs to have excellent communication skills and a strong work ethic.
We are a small team who goes above and beyond what is expected.
This role is to help and support patients both face to face and over the phone for a wide range of enquiries including triaging patients to ensure the most appropriate pathway of care is offered.
You will be the initial point of contact between the patient and the wider team. Our team members need to be approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times.
We work with a patient centred approach and have a high standard of patient care at all times.
Main duties of the job
Dealing with enquiries both face to face and over the phoneEnsuring patients are directed to the most appropriate healthcare professionalBooking appointments and re arranging where appropriateLogging attendances of patients Maintaining and monitoring the practice appointments systemTaking messages and distributing the information to the appropriate person(s)Responding to requests from patients, team members and other healthcare providersProcessing repeat prescriptions in accordance with practice guidelinesData entry/data allocation, collation, processing and recording information in accordance with practice proceduresRegistration of new patients Filing, photocopying and scanning of documents Tidying and restocking of the consulting rooms and reception area Keeping the reception area, notice-boards and leaflet dispensers tidy Providing refreshments for the team and visitors Keeping the kitchen area clean and tidy Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
About us
Beechwood Surgery is a small practice with a patient population of around 2700.
The team consists of one GP partner, three locum GPs, two part time practice nurses, four receptionists and three administration team members. We have a strong work ethic, assisting, helping and supporting each other along the way.
We are also a training practice were we support student doctors who are mid way through their medical training programme.
We are part of the Wyre Integrated Network (WIN), Primary Care Network (PCN) which comprises of four local GP Practices based in Thornton and Poulton.
The WIN PCN team works between the four surgeries and comprises of paramedics, pharmacists, pharmacy technicians, first contact physiotherapist, GP assistants, social prescribers and care co-ordinators.
Job description Job responsibilities
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, friendly and empathetic way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
NVQ in Customer Service or Administration
Experience Essential
Experience of working within a team Pleasant and professional manner Ability to adapt and multi task Experience of Microsoft office packages Able to work flexibly between 7:45am-6:30pm
Desirable
Experience of working within a GP practice reception or other primary care organisation Practical experience of EMIS Web or other medical computerised recording system
Personal Attributes Essential
Enthusiastic Motivated Honest Reliable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name BEECHWOOD SURGERY
Address 155 Victoria Road East
Thornton-cleveleys
Lancashire
FY5 5HH
United Kingdom
Employer's website https://www.beechwoodsurgery.nhs.uk/ (Opens in a new tab)