About this role
Job summary
We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.
You will need to be confident dealing with members of the public in both face to face and telephone situations.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To be responsible for providing clerical support and technical assistance as a member of the administrative team
Inviting patients in chronological order for clinic sessions according to clinicians' booking rules and ensuring that patients are offered a choice of date and time of appointments which is convenient for them
To receive and respond to telephone calls and queries from service users
To support the management of clinic schedules and ensure that clinic administration is well organised to support the efficient operation of all outpatient clinics
Provide clerical support to clinicians
Communicate with a range of people on a range of matters
Confirm the validity and accuracy of patient demographics and update appropriate systems.
Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.
Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications and Training Essential
NVQ level 3 or equivalent
Desirable
ECDL
Previous Experience Essential
Ability to work in a busy office Environment Keep accurate and complete records consistent with legislation, policy and procedures
Desirable
Experience of NHS patient records processes Understanding of NHS/ procedures
Skills Essential
Good keyboard skills Excellent IT skills Communicate with a range of people on a range of matters in a form appropriate to them and the situation Assist with Improving communication
Knowledge Desirable
Knowledge of NHS PAS systems Knowledge of Choice and waiting time targets
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Corey's Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)