About this role
Job summary
We are seeking a proactive and organised Reception Supervisor to lead, mentor, and inspire our front-of-house teams across both our Camden locations. In this vital role, you will oversee daily reception operations at our Ampthill and Regents Park sites, ensuring smooth patient journeys, efficient scheduling, and high standards of service. If you are an experienced receptionist or team leader with excellent problem-solving skills and a knack for bringing out the best in people, we offer a highly collaborative environment where your leadership will directly shape our practice's success.
Main duties of the job
Patient Coordination: Managing complex booking queries, resolving patient complaints at the desk, and handling difficult or sensitive escalations calmly. Team Support: Assisting the Operations Manager in training new reception staff, troubleshooting daily workflow bottlenecks, and covering shifts during peak times. System & Admin Management: Overseeing the clinical system (EMIS Web), managing digital consultation queues (Accurx), and ensuring accurate data entry. Clinic Flow Control: Monitoring patient wait times, coordinating urgent "squeeze-in" appointments with the duty doctor, and liaising directly with the clinical team. Processing repeat prescription requests, managing incoming clinical mail, and scanning or coding documents to patient files. Prescription & Document Routing:
About us
Operating across two sites in Camden, our team brings together experienced GPs, nurses, pharmacists and other allied healthcare professionals, and a highly collaborative administrative and reception squad. We believe that exceptional patient care starts with mutual respect; our clinical and non-clinical teams work hand-in-hand, supporting one another through busy clinics and celebrating successes together.While general practice can be demanding, our culture is rooted in kindness and camaraderie. We keep our doors open, laugh often, and ensure that every team member feels heard, valued, and safe.Our team takes immense pride in providing high-quality, equitable care to the diverse population of Camden. We value proactivity, accountability, and continuous improvement. We actively look for ways to streamline workflows, embrace modern digital tools, and uplift our standards of service every single day. NHS Pension Scheme: Generous Annual Leave: Camden Location Perks: Work in a central, well-connected London borough with excellent transport links and vibrant local amenities right on your doorstep. Continuous Learning: Regular practice learning time and protected training afternoons to help you stay sharp and confident in your role.
Job description Job responsibilities Job Description: Senior Medical Receptionist
Employer: Ampthill & Regents Park PracticeLocation: Camden, London (Working across two sites: Crowndale Road & Cumberland Market)Reporting to: Reception Supervisor / Practice ManagerJob Type: Permanent
Job PurposeTo provide a high-quality, professional, and compassionate front-of-house service to patients and visitors. The Senior Medical Receptionist supports the Reception Supervisor by acting as a point of escalation for complex queries, mentoring junior staff, and ensuring smooth daily administration across both practice sites.
Key ResponsibilitiesPatient Services & Escalations
Resolve complex patient queries and handle sensitive or difficult situations at the front desk calmly and professionally.Coordinate the appointment system, ensuring optimum utilization of clinics and managing urgent, "squeeze-in" requests with the duty doctor.Act as a main point of contact for external healthcare professionals, social services, and ambulance crews.
Team Support & Workflow CoordinationAssist in training, mentoring, and onboarding new medical receptionists.Provide day-to-day guidance to the reception team, ensuring practice policies and protocols are strictly followed.Support the Supervisor in managing staff rotas and arranging cover during staff absences or peak periods.Administration & Clinical SystemsMaintain data integrity within the clinical system (EMIS Web), ensuring accurate registration of new patients and updating of records.Monitor and manage digital queues and online consultations (e.g., Accurx, eConsult).Process repeat prescription requests and route incoming clinical mail, workflow tasks, and results efficiently to the medical team.Health, Safety & PremisesOpen and close the surgery sites securely in accordance with practice procedures.Maintain a clean, welcoming, and safe reception and waiting area environment.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths or equivalent Further education in Health & Social Care or similar Qualified to NVQ level 3
Experience Essential
Minimum 2 years working as a GP Receptionist in the NHS. Proficiency with NHS clinical systems (ideally EMIS Web). Excellent communication, conflict resolution, and multitasking abilities. Calm under pressure, reliable, and a supportive team player.
Desirable
Prior experience working in a multi-site GP practice. Experience with digital triage tools (Accurx/eConsult). Basic knowledge of medical terminology and clinical coding. Flexibility to travel and work across both Camden sites.
Additional Essential
Able to work the core hours of the surgery 08:30 - 18:30 (37.5 hours per week, Monday - Friday)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ampthill & Regents Park Practice
Address Crowndale Road
London
NW1 1TN
United Kingdom
Employer's website https://www.ampthillpractice2.co.uk/ (Opens in a new tab)