About this role
Job summary Are you an organised and approachable Administrator looking to make a real difference in sexual health services? Do you enjoy working in a fast-paced, patient-focused environment where no two days are the same? If so, we would love to hear from you. We are looking for a dedicated Sexual Health Administrator to join our multidisciplinary team in Coventry, providing high-quality, confidential and non-judgemental support to people accessing our services. You will play an important role in helping our clinics run smoothly, supporting patients from their first contact through to the completion of their appointment and working closely with clinical colleagues to deliver an excellent patient experience. We offer a salary of £24,853-£26,627, with access to our group pension, free tea, coffee and milk at your base location, membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback and voucher offers, access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high-interest rates, online and face-to-face support for your mental and physical wellbeing, from healthy recipes and activity challenges to counselling, debt and legal support, access to eLearning, bespoke career pathways and continuing professional development through our Outstanding Learning Enterprise team, an open and just culture where you are encouraged to share and implement ideas, backed by ringfenced innovation funding each year.
Main duties of the job We are looking for a friendly and organised Administrator to join our Sexual Health Service in Coventry. You will be part of a busy and supportive multidisciplinary team that plays a vital role in the smooth running of our clinics. Your responsibilities will include welcoming patients, booking and registering appointments, managing enquiries, supporting the effective use of clinic appointments, producing letters, managing correspondence, and maintaining a safe, confidential environment. You must communicate sensitively, maintain confidentiality, and provide non-judgemental support. This full-time role offers a salary of £24,853-£26,627 along with benefits such as pension and access to rewards.
About us We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services. We work with health and care commissioners and communities to transform services, focusing on experience, efficiency, and improved outcomes. We deliver and transform adult and childrens community health services, primary care services including urgent care, sexual health, dermatology and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, and we do.
Job description Job responsibilities Package Description:
Are you an organised and approachable Administrator looking to make a real difference in sexual health services? Do you enjoy working in a fast-paced, patient-focused environment where no two days are the same? If so, we would love to hear from you.
We are looking for a dedicated Sexual Health Administrator to join our multidisciplinary team in Coventry, providing high-quality, confidential and non-judgemental support to people accessing our services.
You will play an important role in helping our clinics run smoothly, supporting patients from their first contact through to the completion of their appointment and working closely with clinical colleagues to deliver an excellent patient experience.
Package Description
You will join a dedicated administrative team working closely with clinical and managerial colleagues across the Sexual Health Service. The team is collaborative, professional and patient-focused, supporting one another to deliver a safe, efficient and welcoming service.
This is a full-time role working 37.5 hours per week.
We offer:
A salary of £24,853-£26,627, with access to our group pension
Free tea, coffee and milk at your base location
Membership of My Reward Hub, giving you access to discounts on everyday purchases, cashback and voucher offers
Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high-interest rates
Online and face-to-face support for your mental and physical wellbeing, from healthy recipes and activity challenges to counselling, debt and legal support
Access to eLearning, bespoke career pathways and continuing professional development through our Outstanding Learning Enterprise team
An open and just culture where you are encouraged to share and implement ideas, backed by ringfenced innovation funding each year
Job Introduction
We are looking for a friendly and organised Administrator to join our Sexual Health Service in Coventry.
You will be based at:
Coventry Sexual Health Service1st Floor, West Orchards Shopping CentreSmithford WayCoventryCV1 1QX
This is an important front-line role, helping people feel welcome, supported and respected when accessing our services.
You will be part of a busy and supportive multidisciplinary team that plays a vital role in the smooth running of our clinics. From managing appointments and patient records to answering enquiries and supporting clinical colleagues, your work will make a genuine difference to the patient experience.
If you enjoy variety, working with people and being part of a team that genuinely cares, this could be a great next step for you.
Main Responsibilities
You will provide a high-quality reception and administrative service to support the day-to-day running of the Coventry Sexual Health Service.
Your responsibilities will include:
Welcoming patients and helping them feel comfortable and respected
Booking and registering appointments
Managing telephone and face-to-face enquiries in a professional and sensitive manner
Using electronic patient systems to record and update information accurately
Supporting the effective use of clinic appointments and capacity
Producing letters and carrying out general administrative duties
Managing incoming and outgoing correspondence
Recording accurate messages and passing them promptly to the appropriate clinical colleague
Booking interpreters when required
Maintaining a safe, confidential and well-organised reception environment
Working collaboratively with clinical, administrative and managerial colleagues
Following agreed procedures and escalating enquiries or concerns appropriately
Because of the nature of sexual health services, you must be able to communicate sensitively, maintain strict confidentiality and provide non-judgemental support to everyone accessing the service.
Please see the attached job description for the full list of responsibilities.
What we are looking for
Essential
GCSE-level education, or equivalent, in Maths and English
Experience in an administrative, reception or customer-facing role
Confidence using IT systems, including Microsoft Word, Excel and PowerPoint
Ability to organise and prioritise your workload
Strong verbal and written communication skills
A professional, mature and non-judgemental approach when dealing with sensitive sexual health matters
Ability to work within agreed procedures, use initiative appropriately and seek guidance when required
Ability to work collaboratively as part of a multidisciplinary team
Understanding of confidentiality and the importance of accurate record-keeping
Ability to remain calm and professional when dealing with challenging or distressing situations
Flexibility and willingness to respond to changing service needs
Desirable
Previous experience within sexual health, primary care or another healthcare setting
Experience using electronic patient-record systems
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services. We work with health and care commissioners and communities to transform services, with a focus on experience, efficiency and improved outcomes.
We deliver and transform adult and childrens community health services, primary care services including urgent care, sexual health, dermatology and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think and we do.
We are committed to equal opportunities and welcome applications from a broad and diverse range of people who want to join our team. We are a Disability Confident Committed employer, and we work to provide workplace adjustments and technical solutions to be as inclusive as possible.
Although it does not happen often, sometimes a role is very popular and we need to close it before the advertised closing date. If you are keen to join our team, we encourage you to apply as soon as possible.
Safeguarding and protecting the children, young people and vulnerable adults we work with is of the utmost importance. We have policies and procedures in place to promote safeguarding and safer working practices. Everyone who joins the team is subject to a safer recruitment process, including appropriate criminal-record disclosure and vetting checks.
The company you will work for is part of HCRG Care Group Holdings Limited. By applying for this role, we will need to process and retain information about you. Further information about how we use your data is available in the privacy policy on our website.
Person Specification
Qualifications Essential
GCSE-level education, or equivalent, in Maths and English; experience in an administrative, reception or customer-facing role; confidence using IT systems, including Microsoft Word, Excel and PowerPoint; ability to organise and prioritise your workload; strong verbal and written communication skills; a professional, mature and non-judgemental approach; ability to work collaboratively.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Coventry
CV1 1QX
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)