About this role
Job summary
We are a passionate and patient-focused team committed to delivering high-quality care in a supportive and inclusive environment. This role offers the opportunity to make a real difference to our local community while working alongside experienced professionals who value collaboration, innovation, and personal development.
Were looking for someone who is motivated, compassionate, and ready to grow. In return, we offer a welcoming team, opportunities for training and progression, and a chance to be part of a service that puts people at the heart of everything we do. If you're looking for a role where youll be supported, challenged, and appreciatedthis is the place for you.
Main duties of the job
As a GP Practice Receptionist, you will be the first point of contact for patientsboth in person and over the phoneproviding a professional, friendly, and efficient service. Your main responsibilities will include booking and cancelling appointments, managing patient enquiries, processing repeat prescription requests, and handling sensitive information with confidentiality. You will also be responsible for registering new patients, updating records, scanning and filing documents, and supporting the clinical and admin teams to ensure the smooth day-to-day running of the practice. Experience using EMIS or the ability to quickly learn clinical systems is essential. This is a busy and rewarding role that requires excellent communication skills, attention to detail, strong IT skills, and the ability to remain calm under pressure.
About us
Youll be joining an outstanding team at a practice that truly stands out. We pride ourselves on being a well-organised, high-performing, and supportive practice that puts both patients and staff at the heart of everything we do. Our team is friendly, approachable, and hardworkingwe genuinely care about each other and the community we serve.
The atmosphere here is positive and collaborative, with a strong team spirit and a shared commitment to delivering excellent patient care. We celebrate success, support one another through challenges, and continuously look for ways to improve and innovate.
We offer ongoing training, development opportunities, and a leadership team that listens and values your input. If youre looking for a workplace where your contribution is recognised, your growth is supported, and youre part of a team that takes pride in doing things wellyoull feel right at home here.
Job description Job responsibilities Main Duties and Responsibilities
Greet patients and visitors in a professional and welcoming manner
Answer telephone calls promptly and efficiently, dealing with patient queries or directing them appropriately
Book, amend, and cancel appointments using EMIS clinical system
Register new patients and update patient details as needed
Process repeat prescription requests and liaise with clinical staff when needed
Maintain patient confidentiality at all times
Scan, file, and manage incoming documents and patient correspondence
Monitor and respond to practice emails and tasks
Support clinicians and management with administrative tasks
Maintain a clean and organised reception area
Work collaboratively with the wider team to ensure excellent patient care
Be flexible to cover shifts during staff absences, sickness, or annual leave where possible
Excellent communication and interpersonal skills
Confident in using computers and clinical systems (EMIS experience desirable)
Ability to work well under pressure and manage multiple tasks
High attention to detail and accuracy
Friendly, professional, and calm manner
Strong team player with a proactive attitude
Commitment to maintaining confidentiality
Person Specification
Qualifications Essential
n/a
Desirable
n/a
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Sutton Road Surgery
Address 122 Sutton Road
Erdington
Birmingham
West Midlands
B23 5TJ
United Kingdom
Employer's website https://www.suttonroadsurgery.co.uk/ (Opens in a new tab)