About this role
Job summary
Are you an organised, proactive, and detail-oriented professional with a passion for clinical education? We are seeking a Clinical Education Business Support Manager to join the CTM Clinical Education Academy, playing a key role in supporting the effective delivery of education across healthcare professions.
This position provides essential project and operational support across a broad range of activities within the Clinical Education Academy. You will work collaboratively with multidisciplinary teams to ensure efficient programme delivery, effective funding allocation, and contribute to the achievement of strategic objectives.
Main duties of the job
Provide project support for service improvement initiatives and operational planning. Monitor, analyse, and report on activity levels and waiting times, ensuring data accuracy and timely reporting to stakeholders. Oversee and coordinate rota planning and issue resolution. Line manage administrative and clerical staff, supporting their development and ensuring high standards of performance. Collaborate with multidisciplinary teams to enhance operational efficiency and excellent patient care. Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Experience Essential
Experience of working within the NHS. Experience of collecting, collating, analysing and presenting waiting list information/data. Experience in the use of electronic systems/databases.
Knowledge Essential
Staff or project management knowledge.
Desirable
Knowledge of targets.
Qualifications Essential
Qualified to Degree level or equivalent knowledge and experience or training Postgraduate Diploma or equivalent level of skills, knowledge and experience
Desirable
Project Management qualification. Management/Leadership qualification.
Communication Essential
Communication skills
Desirable
Presentation skills Welsh language skills in Speaking/Listening at Level 3 or above
Skills and Aptitude Essential
Customer care focus and confidence in dealing with client information. Report writing skills. Presentation skills. Keyboard skills with familiarity of Microsoft office software e.g. Word, Excel, PowerPoint, and Outlook
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cwm Taf Morgannwg University Health Board
Address Royal Glamorgan Hospital
Ynysmaerdy
Llantrisant
CF72 8XR
United Kingdom
Employer's website https://joinctm.wales/ (Opens in a new tab)