About this role
Job summary
To provide comprehensive administrative support to ensure the effective deployment, management and payment of temporary staff (bank and agency) in accordance with policies and procedures.
To be the first point of contact for temporary staff, agencies and line managers, guiding all aspects of the temporary staffing process in accordance with policies and procedures and national guidelines.
To be proactive in ensuring shifts are filled with bank workers, reducing agency use.
To take responsibility for delivery of the Temporary Staffing Service out of hours and at weekends, when there may be no management cover.
Main duties of the job
To manage and assist with the booking of temporary workers into the electronic booking systems, providing the wards and departments with additional appropriately trained staff to support their required staffing levels. This is carried out across all staffing groups including Nursing, Allied Health Professionals, Medical and Administration (this includes Bank and Agency workers, bookings, queries and invoicing).
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
Job description Job responsibilities
Deployment of Temporary Staff
To ensure availability on the bank staff management system is accurate at all times.
To advertise shifts and identify appropriate workers to fill the shifts, making use of a variety of methods of communication (i.e. telephone, email, SMS, LOOP, etc).
To deploy temporary staff through the bank staff management system into available shifts in accordance with their deployment permissions, ensuring that policies regarding working hours are adhered to.
To ensure line managers are regularly informed about the fulfilment of temporary staffing requirements in line with procedures.
To raise issues regarding the fulfilment of shifts to senior team members as required.
To ensure all requests for shifts have been processed through the correct authorisation procedures.
In the absence of the Temporary Staffing Coordinators, liaise with external agencies to fill available shifts when these cannot be filled by bank workers.
To support the administration and payment of agency workers, including coding and validating invoices as required.
To ensure the receipt of all compliance checklists and associated information in relation to agency workers.
Person Specification
Qualifications Essential
NVQ3 or equivalent level of experience
Desirable
Certificate in HR Practice (CHRP / CPP) or equivalent level of experience
Skills, Knowledge & Experience Essential
Knowledge of records management, information governance and data protection Experience of working in a customer service environment Experience of working in an office environment in an administrative role
Desirable
Experience of working in a temporary staffing function Experience of using Allocate HealthRoster/BankStaff Experience of using the Electronic Staff Record (ESR) system Knowledge of NHS terminology / procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Priestly Road
Guildford
GU2 7XX
United Kingdom
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)