About this role
Job summary
An exciting opportunity has arisen to join The Shrewsbury and Telford Hospital NHS Trust as a Receptionist within the Community Diagnostic Centre (CDC). As the first point of contact for patients, visitors and colleagues, you will provide a professional, welcoming and efficient reception service while supporting the smooth running of the department.
Working as part of a busy team, your duties will include patient check-in, appointment management, handling telephone enquiries, maintaining accurate patient records and supporting patients throughout their diagnostic journey.
Applicants must hold GCSE English and Mathematics at Grade 4/C or above (or equivalent, including Functional Skills Level 2). Experience working with the public in a busy environment is essential. Previous healthcare, appointment booking or NHS systems experience would be advantageous.
The successful candidate will have excellent communication and organisational skills, attention to detail, a professional and compassionate approach, and the ability to manage a varied workload. Competence in Microsoft Office applications and an understanding of confidentiality, information governance and data protection are essential.
The CDC may operate up to 12 hours per day, 7 days a week, therefore flexibility to meet service needs is required.
Main duties of the job
Based within the Community Diagnostic Centre (CDC), the Reception Team plays a key role in delivering a professional, welcoming and efficient service to patients, visitors and colleagues. As the first point of contact, the team supports patients throughout their diagnostic pathway by managing patient check-ins, appointment administration, telephone enquiries and maintaining accurate patient records across a range of digital systems.
The successful post holder will work closely with colleagues across the CDC and wider Trust, providing excellent customer service and administrative support to ensure a positive patient experience. Duties include welcoming patients and visitors, booking and managing appointments, responding to enquiries, supporting administrative processes, maintaining reception areas, processing correspondence and updating Trust systems.
Applicants should have excellent communication and organisational skills, attention to detail, and a professional and empathetic approach when dealing with patients, relatives, visitors and colleagues. The ability to manage a varied workload, work independently and as part of a team, maintain confidentiality and remain calm in a busy environment is essential.
The CDC may operate up to 12 hours per day, 7 days per week, therefore flexibility to meet service requirements is required.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Job description Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications Essential
Minimum of 3 GCSEs (or equivalent) at grade 4 (c) GCSE in English at grade 4 (C) GCSE in Maths at grade 4 (C)
Desirable
NVQ level 2 in Business Admin NVQ level 2 in Customer Service
Experience Essential
Experience of working within an Administrative setting Experience of dealing with patients/clients/customers Experience of Booking Appointments Experience of working within a Call centre Previous NHS Administrative Experience
Skills and Knowledge Essential
Evidence of Computer literacy with IT skills e.g. use of Microsoft programmes Evidence of Proven Customer service skills Understanding of NHS Rules and Guidelines (RTT, Access Policy, Cancer FDS Standards etc)
Desirable
Understanding of NHS systems (Careflow/PAS, e-Referrals)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust
Address Hollinswood House
Stafford Park 1
Telford
TF3 3DD
United Kingdom
Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)