About this role
Job summary
This is a fast paced role in a constantly busy environment. You will work as part of a large team under the guidance of a Lead Receptionist. Our reception team manage many day to day tasks to give admin support to our clinical team and management.
Main duties of the job
Meeting and greeting of patients who are consulting with members of the Practice team Ensuring a professional and timely service for patients and visitors Ensure that the reception area is tidy and welcoming Appointment system making appointments for patients Generate prescriptions from patients requests in accordance with Practice Protocol. Inputting patients requests for home visits and printing summary Taking queries from patients and ensuring the information in relayed to the relevant team member for any actions Retrieve and re-file records as required. Answering telephones, divert calls and take messages, ensuring the accuracy of detail and prompt appropriate delivery. Taking post photocopying as requested. Preparing Doctors rooms. Receive deliveries into the Practice and deal with appropriately Dealing appropriately with patients enquiries at reception or via the telephone. Maintenance of patients notes including starting a new wallet when required and dividing the contents in chronological order if a new record. Editing data into patients records accurately.
About us
We are a growing practice with a population of 11,400 patients working across two sites the main site being a purpose built practice in Fenton, and a branch site in Longton, Stoke on Trent.
We have 8 GP's, 6 nurse's and a large admin/reception team.
Job description Job responsibilities
Responsibilities
The medical receptionist should be able to have:
Excellent communication skills are essential in order to communicate with patients and the wider team
Understand the importance of confidentiality within the Practice.
Understand the use the information technology equipment in the Practice.
Liaise with hospitals and other outside organizations in order to provide service for the patients in a professional manner.
Work under the guidance of others and also using own initiative.
Person Specification
Experience Essential
Experience working in GP Practice/NHS setting Experience working with the general public Experience of customer service
Desirable
Primary care experience and working within NHS setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Glebedale Medical Practice
Address Glebedale Road
Fenton
Stoke on Trent
Staffordshire
ST4 3AQ
United Kingdom
Employer's website https://www.glebedalemedicalpractice.nhs.uk/ (Opens in a new tab)