About this role
Job summary
Undertake audio/shorthand/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting.
This may include administrative support relating to consultant tutorial work.
Main duties of the job
o Provide first point of contact for written and telephoneenquiries on behalf of your consultants, using judgement toestablish validity and priority of the contact.
o Deal with any admission enquiries using judgement andobserving patient confidentiality at all times.
o Liaise with General Practitioner's regarding clinic anddomiciliary visits. Liaise with outside agencies, includingSocial Services, Coroner's Office, other hospitals, general andgeriatric, medical services, clients and their relatives usingtheir knowledge and judgement of any given situation.
o Liaise on behalf of your consultants with multi-disciplinaryteam members with regard to requirements for jointoutpatients work/care programming activity.
o As directed by your consultants, record activity ontoappropriate medium meeting all required deadlines.
o Track all service users from referral to discharge ensuring allappointment and correspondence are within local and nationaltargets.
o Ensure all discharge notification and summaries aregenerated and sent to General Practitioner within agree timescale
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts
Person Specification
Education/Qualifications Essential
Level 3 Competency based qualification (NVQ/RSA) or equal demonstrable experience.
Experience Essential
Supervising/line management of staff. working effectively with word processing or equivalent, spreadsheets and databases. Experience of working well within a Team
Desirable
Office ExpA patient administration background. Use of clinical EPR systems. Use of office equipment e.g. scanners, fax etc. Validating reports erience
Knowledge Essential
managing an information system. Patient confidentiality. The rationale around appraisal and development. Importance of working as part of a team. The Data Protection Act/GDPR
Desirable
Use of the PARIS electronic patient information system Use of office equipment.
Skills & Abilities Essential
Reliability. Punctuality. Flexibility. Excellent time management. Ability to prioritise. Keenness to develop staff and services. That they can contribute to the control of risk and to report any incident, accident or near miss. Protection of service users, visitors and employees against the risk of acquiring health care associated infections. Responsibility for own learning and development.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Ramsgate House Community Mental Health Team
Ramsgate Street
Salford
M7 2YL
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)