About this role
Job summary
Please Note:
This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.
The post holder will be a part of the busy Appointments Office working as a member of the team, helping to maintain and improve our waiting list targets and deal with the day to day queries from patients, General Practitioners, Consultants, wards and departments.
The post holder will be responsible for the operational management of outpatient waiting lists. They will be responsible for complying with Trust Waiting List Policy and National Waiting List targets by ensuring patients are given appointments on the appropriate clinic as soon as possible according to their clinical priority. They will also ensure clinics are filled in accordance with clinic rules and advanced booking processes.
The post holder will be required to rotate between all roles within the department and cover for other members of the team as appropriate for annual and sick leave.
Main duties of the job
Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.
Make all new and some follow up appointments on the Patient Administration System from the General Practitioners' tertiary referral letters, A&E admissions etc.
Make sure that all comments made by Consultants on referrals are adhered to.
Understand current national waiting list targets and ensure these are adhered, identify and inform the relevant General Manager and Outpatients Department Service Manager immediately about potential breaches of the national targets.
Update PAS and ensure that patient demographics are correct using the national tracing service if necessary.
Manage the Trusts Electronic Booking Service, 'Choose & Book'.
Ensure that all referral letters are printed and presented to Consultants on a daily basis.
Operate the procedures of advanced booking systems such as partial and fully booking patients as required.
Ensure that all routine patients receive an acknowledgement letter within 14 days of the referral being received.
Check ASI queries / emails from 'Choose & Book' on a daily basis and determine whether it is a technical or capacity issue of slot unavailability.
Contact patient and arrange appointment as necessary.
Provide a quality service to internal and external customers at all times.
Answer call's according to script and deal with any appointment changes/alterations in a professional and polite manner.
About us
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
Job description Job responsibilities
General responsibilitiesClinical ResponsibilitiesManagerial responsibilitiesProfessional responsibilitiesEducation and development responsibilities
For a detailed description of the Job roles and responsibilities please see the attached job description.
Person Specification
EDUCATION AND TRAINING Essential
Good general education to equivalent to A level standard. Computer literacy to ECDL level or equivalent.
Desirable
Knowledge of PAS (hospital based IT system)
KNOWLEDGE Essential
Understanding of equal opportunities Knowledge of waiting list targets and knowledge of clinical pathways to assist in determining the content of appointment letters and subsequent appropriate booking Ability to undertake specific booking training and deliver training to others Understanding the importance of patient confidentiality and booking management
EXPERIENCE Essential
Experience of booking patients onto a health care appointments system Experience of booking and manipulating patient data in order to achieve national waiting list targets Ability to undertake specific booking training and deliver training to others Able to demonstrate initiative and problem solving / analytical skills especially to ensure that diagnostic and therapeutic
Desirable
Experience of working within an NHS environment - ideally in PAS systems management Able to demonstrate good verbal and written communication in relation to the complex issues associated with patient choice and national booking targets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dartford and Gravesham NHS Trust
Address Darenth Valley Hospital
DARENTH WOOD ROAD
DARTFORD
DA2 8DA
United Kingdom
Employer's website https://www.dgt.nhs.uk/working-for-us (Opens in a new tab)