About this role
Job summary
An exciting job opportunity has popped up in the City and Hackney Directorate for a full-time band 3 receptionist/admin assistant position, working 37.5 hours a week. This is a permanent role, and we're on the lookout for someone who's super motivated and eager to jump into a busy and challenging environment. As a receptionist/admin assistant, you'll be the first point of contact at a bustling reception, providing support to service users and the Multi Disciplinary Team.
Main duties of the job
To receive all incoming calls to the Service and deal appropriately in a courteous and helpful manner.
To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advice and guidance from colleagues, Lead admin or Operational Manager.
To ensure that all incoming post is date-stamped and distributed to the appropriate person and that out-going mail is sorted according to internal, external departments and relevant agencies.
To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.
To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.To manage the diary and appointments system and inform clinicians of their appointment arrivals.
To check patients demographics are accurate and update Rio accordingly.
To collate service user feedback and upload manual response electronically.
To co-ordinate and oversee room, interpreter bookings and report any problems as appropriate.To coordinate maintenance log and follow up job with relevant Estates department.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description Job responsibilities
Kindly refer to the job description and person specification attached to the vacancy profile of this advertisement.
Person Specification
I.T skills Essential
Clinical system knowledge
Desirable
Ability to learn and develop new skills quickly
Customer sevice related skills Essential
People person, understanding role requirement
Desirable
To demonstrate fair treatment and willingness to go the extra miles to support the services
Knowledge Essential
Understanding roles and responsibilities, flexibility, attendance
Desirable
Ability to demonstrate an understanding of and commitment to equality, diversity and inclusion
Education/background/previous experience Essential
Academic grades achieved, work experience and responsibilities
Desirable
Interest, skills, flexibility, communication and Organisation skills
Qualities Essential
Ability to work in a busy and pressurised environment
Desirable
Previous teamwork experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East London NHS Foundation Trust
Address City and Hackney community site
TBC
Hackney
E2 9AG
United Kingdom
Employer's website https://www.elft.nhs.uk/ (Opens in a new tab)