About this role
Job summary The Role We are looking for Care Co-Ordinators within our Integrated Urgent Care Division, supporting our NHS 111, Clinical Assessment Service (CAS) and Out of Hours services. This is an excellent opportunity for individuals who enjoy working in a fast-paced operational environment, coordinating activity, solving problems, and supporting frontline colleagues to deliver safe, effective and timely patient care. At IC24, our Integrated Urgent Care services rely on skilled operational colleagues who can respond to changing demands, support service flow, and help ensure patients receive the right care at the right time. As a Care Co-Ordinator, you'll take ownership of an allocated service area, helping to manage queues, coordinate resource deployment and support colleagues to deliver high-quality care while maintaining service performance. What you'll focus on Coordinating service delivery You'll take day-to-day ownership of an allocated service area, such as NHS 111, CAS or Out of Hours, helping to ensure services run safely, efficiently and effectively throughout your shift. Managing service ...
Main duties of the job As a Care Coordinator at IC24, you'll play a crucial role within the Integrated Urgent Care Division, supporting services such as NHS 111, Clinical Assessment Service, and Out of Hours services. The position is ideal for individuals who thrive in a fast-paced operational environment and have a talent for coordinating activities, solving problems, and supporting frontline colleagues. Your main responsibilities will include coordinating service delivery, managing service flow, and supporting workforce deployment. You'll monitor queues, respond to changing demands, and support colleagues in delivering high-quality patient care. Additionally, you'll oversee the performance of the service area, ensuring the smooth operation of allocated services like NHS 111, CAS, or Out of Hours. IC24 values individuals who can effectively manage tasks under pressure, communicate confidently across teams, and maintain a strong focus on quality, patient safety, and service performance.
About us Integrated Care 24 (IC24) is the leading not-for-profit social enterprise that provides innovative and patient-focused primary care services. They are dedicated to improving access to health and social care for patients while reducing the demand on secondary care services. Serving over 6 million patients, IC24 offers a range of services, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services. As a social enterprise, IC24 is committed to social responsibility and enhancing healthcare delivery through their Integrated Urgent Care services. They maintain a supportive operational team environment, enabling flexibility and adaptability in response to changing priorities and demands. As part of their mission to deliver safe and effective care, IC24 encourages a culture of collective effort, valuing collaboration, and professional development for all staff members.
Job description Job responsibilities Package Description:
The Role
We are looking for Care Co-Ordinators within our Integrated Urgent Care Division, supporting our NHS 111, Clinical Assessment Service (CAS) and Out of Hours services.
This is an excellent opportunity for individuals who enjoy working in a fast-paced operational environment, coordinating activity, solving problems, and supporting frontline colleagues to deliver safe, effective and timely patient care.
At IC24, our Integrated Urgent Care services rely on skilled operational colleagues who can respond to changing demands, support service flow, and help ensure patients receive the right care at the right time.
As a Care Co-Ordinator, you'll take ownership of an allocated service area, helping to manage queues, coordinate resource deployment and support colleagues to deliver high-quality care while maintaining service performance.
What you'll focus on
Coordinating service delivery
You'll take day-to-day ownership of an allocated service area, such as NHS 111, CAS or Out of Hours, helping to ensure services run safely, efficiently and effectively throughout your shift.
Managing service flow and queues
You'll monitor queue activity and patient demand, responding to pressures and helping maintain service performance while ensuring patients receive timely access to care.
Supporting operational colleagues
You'll provide guidance and day-to-day support to frontline colleagues, helping them navigate challenges and ensuring they have the support needed to deliver excellent patient care.
Monitoring performance
You'll monitor service performance against key targets and take appropriate action to support delivery, escalating concerns when required.
Supporting workforce deployment
You'll help identify staffing gaps, changing demand and operational pressures, working with operational leaders to ensure appropriate cover and service continuity.
Supporting patient safety
You'll identify and escalate risks relating to service delivery, patient safety, capacity or performance and ensure appropriate actions are taken.
Communicating effectively
You'll work closely with operational and clinical colleagues, ensuring clear communication, effective handovers, and collaborative working across services.
Improving how we deliver
You'll contribute ideas and improvements that enhance service delivery, quality, and the experience of both patients and colleagues.
The environment you'll work in
IC24's Integrated Urgent Care services operate 24 hours a day, 365 days a year within a fast-paced operational environment.
This role requires flexibility and the ability to adapt to changing priorities, service pressures, and demand throughout your shift.
You will work as part of a supportive operational team and may provide support across multiple services and locations when required.
What matters in this role
You're likely someone who:
Enjoys working in a busy and changing environment
Can prioritise tasks and make effective decisions under pressure
Communicates confidently with a wide range of colleagues and stakeholders
Has strong organisational and problem-solving skills
Works collaboratively and supports colleagues
Can identify issues and escalate concerns appropriately
Maintains a strong focus on quality, patient safety and service performance
Most importantly, you'll recognise the important role operational coordination plays in helping patients access safe and timely care.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
What's in it for you?
Competitive hourly rate of £14.48 plus enhancements for unsociable hours Opportunity to join the NHS Pension Scheme Enhanced Bank Holiday rates 6.6 weeks annual leave (25 days + Bank Holidays) Enhanced family leave (maternity, paternity and adoption leave and pay) Inclusive wellbeing benefits Employee Assistance Programme including free 24/7 independent counselling and occupational health services Professional development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and references to cover the most recent 3 year period.
For a job description and person specification please see attached.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at [email protected].
Person Specification
Qualifications Essential
The role requires individuals who enjoy working in busy environments and possess strong organizational and problem-solving skills. Experience in a similar operational coordination or healthcare setting is beneficial. The ability to prioritize tasks, make quick decisions, and communicate effectively with colleagues across different levels is essential. Candidates should also demonstrate a keen attention to quality, patient safety, and service performance.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Integrated Care 24 Ltd
Address IC24
Norwich
NR7 0WF
United Kingdom
Employer's website https://careers.ic24.org.uk/ (Opens in a new tab)