About this role
Job SummaryThis position is located in the Emergency Room at the Gallup Indian Medical Center in Gallup, NM. The The primary purpose of this position is to provide comprehensive administrative and clerical support for departmental operations. Specific responsibilities may vary by assigned unit or clinic area, while remaining consistent with the overall purpose of the position. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
QualificationsTo qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Successfully complete 4 years above high school leading to a Bachelor's Degree -or- Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Registered and checked in emergency department patients while verifying demographic and insurance information. Patient registration, scheduling, communication, medical records, data entry, and coordination with clinical staff. Prioritized administrative requests in a fast-paced emergency department while maintaining accuracy and professionalism. Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.
Major DutiesTotal Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Coordinates patient appointments, referrals, follow-up visits, and related scheduling activities in support of department operations and patient care services. Schedules, cancels, and reschedules appointments in the electronic health record (EHR) system following established procedures and provider availability. Provides patients with routine appointment information and refers non-routine scheduling issues to appropriate staff. Maintains and updates patient demographic information, consults, referrals, and related documentation in the EHR and associated tracking systems. Reviews records and forms for completeness and routes or files documents according to established procedures. Maintains logs, reports, and records used to support clinic administrative operations. Responds to patient inquiries and directs patients, visitors, and callers to appropriate personnel or services. Identifies urgent concerns and promptly notify appropriate staff following established procedures. Maintains confidentiality of patient information in accordance with HIPAA, privacy requirements, and agency policies. Prepares correspondence, reports, forms, and other administrative documents using standard office procedures and established formats. Monitors routine administrative processes, including appointments, referrals, consults, and follow-up actions, to support department operations.RequirementsSelectee may be subject to a probationary period ESEP appointees typically serve a two year trial period U.S. Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes. Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/. You will need to set up direct deposit so we can pay you. Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment. A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service. Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance. Timely completion is critical to avoid delays in processing or a determination of unsuitability. Applicants are strongly encouraged to prioritize this requirement and to maintain regular communication with their assigned Personnel Security Specialist throughout the process. Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying. Individuals with substantial delinquent or unresolved financial obligations-including, but not limited to, delinquent federal or state tax liabilities, defaulted federal student loans, court-ordered fines or fees, or child support arrears-may be deemed unsuitable for employment with the Indian Health Service (IHS). Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.