About this role
Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £25,837.50 per annum / £12,918.75 pro rata
Contract/duration: Permanent
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 975 hours per year. You'd typically be working 2 days and 3 days alternate weeks, to include weekend and Bank Holiday working.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here Reporting to our Welcome Manager, you’ll be part of a small team of staff and volunteers working at Wicken Fen. You'll be based in the Visitor Centre, alongside other Welcome and Service Team Members as well as Retail colleagues. You'll work closely with our Visitor Experience teams, ensuring visitors are aware of all the opportunities on site, including cycle hire, boat trips and our events and trails programme. Your role is also critical in ensuring a welcome in the outdoors to visitors enjoying the wider site.
What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
You’ll have the chance to be involved in different aspects of the visitor experience, from key property events, opening up our historic Fen Cottage, and keeping up to date with wildlife sightings and what the ranger team is up to - no two days are the same.
We're looking for someone who will get behind our visitor and supporter engagement, to maximise opportunities to grow support for the property through recruiting new members and other fundraising on site, or by just sharing your passion for nature and history with everyone.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for We'd love to hear from you if you're:
customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.