About this role
Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £25,837.5. The actual salary, based on the contracted hours will be £10,197.20
Contract: Permanent
Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 988 hours per year, and on average, 19 hours per week, but again, this will be flexible depending on operational demand. You'll work more during our busier periods and less during quieter times. This role involves regular weekend shifts.
Due to the nature of this role, a full UK driving licence is required, as you'll be carrying out regular ‘sweeps’ using our gator vehicle.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here Reporting to the Welcome Manager, you’ll be working as part of a brilliant team of 8 who take pride in welcoming every visitor with excellent customer service and knowledge of Anglesey Abbey. You’ll be talking to each visitor who comes in, providing them with a great first impression and setting their visit up for success.
What you'll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
Who we're looking for We'd love to hear from you if you're:
customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.