About this role
Hire Monitoring Claims Handler
Working Hours - Monday to Friday, 8am – 4:30pm - 37.5 hours per week.
This is a fantastic opportunity to work for a dynamic, fast-moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.
The Ideal Candidate
Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.
Responsibilities
Provide unparalleled support to the team to enable them to progress the customer’s claimManage incoming calls, directing callers to the appropriate team and handling basic queriesFollow up with customers for pre-requested documents, such as images of their vehicle damageAssist the team with investigations into liability, contacting witnesses and sending out statementsReceive and process updates from various partner companiesManage emails, adding mail to handlers’ filesChase insurers for payment of outstanding invoices, over the phone and via emailSubmit invoices to insurer for payment; including a sense check review of those invoices prior to submission Key Skills and Knowledge
Great phone manner and customer service skillsStrong written and verbal skillsMust be computer literateHave a ‘can-do’ attitude and a willingness to get stuck inAttention to detail and the ability to proactively identify errors and problem solve Desirable Skills
Basic knowledge of the motor claims process What benefits are there?
25 days holiday plus bank holidaysRegular company eventsPension schemeHybrid working schedule; 3 days in the office and 2 days at home per weekMonthly McDonald's breakfast This is a fantastic role based in an award-winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!