About this role
Full-Time
$17.00 - $18.50 per hour
Customer Service Supervisor 1
• Permanent Position
• Health, dental, vision, life, and AD&D insurance
• 401K Retirement Package with up to 4% employer match
• Paid Vacation and Personal Time
• Training and Scholarships up to $1,000 per term
• Premium Pay increase of .50¢/hour for all eligible employees working any hours on Saturday-Sunday, and weekdays before 6 am, or after 7 pm
Position Overview
• Give Reviews
• Operate Western Union Station
• Operate a check stand
• Bag and carry out groceries
• Bottle room service
• Assure the front end is continuously moving customers through
• Front End Leads will also be responsible for keeping their assigned areas clean and full of supplies or products.
Essential Job Functions
* Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept payment for purchases. * Pack customer purchases in bags or cartons. * Transport packages to customers' vehicles. * Answer customers' questions about merchandise and advise customers on merchandise selection. * Handle bottle returns, and customer service calls in the bottle room. * Clean check-stands or assigned areas, and fill supplies.
Non-essential Job Functions
* Occasionally take inventory or examine merchandise to identify items to be reordered or replenished. * May stock shelves with new or transferred merchandise.
Requirements:
* Money handling skills and basic math to process cash and credit card transactions. * Clear communication skills to engage with employees, customers, and vendors. * Customer and Personal Services Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. * Service Orientation to actively look for ways to help people. * Mathematics knowledge of arithmetic applications
Other Skills/Abilities
* Social Perceptiveness to be aware of others' reactions and understanding why they react as they do. * Coordination to adjust actions in relation to others' actions. * Time Management to manage one's own time and the time of others. * Information Ordering to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations) * Deductive Reasoning applies general rules to specific problems to produce answers that make sense. * Problem Sensitivity to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. * Active Listening ' Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. * Oral Comprehension to listen to and understand information and ideas presented through spoken words and sentences. * Oral Expression to communicate information and ideas in speaking so others will understand.
Physical Requirements
* Trunk Strength to use abdominal and lower back muscles to support the necessity of repeated movements in the workplace.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization. $17.00 - $18.50 per hour