About this role
We are looking for a Customer Support Specialist to help our customers succeed. You will answer questions via chat, email and phone, troubleshoot issues, document solutions and pass product feedback to the team. You are patient, clear and genuinely enjoy helping people. Responsibilities: - Respond to customer enquiries across chat, email and phone - Troubleshoot and resolve issues, escalating when needed - Document solutions and maintain the help centre - Collect and relay customer feedback to product and engineering - Meet response-time and satisfaction targets Requirements: - Excellent written English - Flexibility for shift-based schedules Qualifications: - Secondary education or higher; customer service training is an advantage - Previous customer-facing experience is an advantage Skills: - Written & verbal communication - Problem solving - Helpdesk / ticketing tools (Zendesk, Intercom, Freshdesk) - Empathy & patience - Time management --- Workplace: Demo Account Working hours: 8 h/week (part-time)