About this role
As an Account Manager in the SMB segment, you will be responsible for driving customer digital transformation through effective engagement with a variety of stakeholders, including executives, business leaders, IT leaders, architects, and developers. You will be a brand ambassador, supporting our customers, partners, and end-users as they work with AWS and utilize our cloud technology to innovate and improve their business outcomes. In this role, you will think big to develop the SMB segment and be curious about the entire portfolio of AWS products and services across strategic accounts. As a trusted advisor, you will listen to our customers and help solve complex business transformation and growth challenges, enabling them to focus on delivering optimal business results. Your responsibilities will include customer engagement, creating a pipeline of strategic accounts, and managing existing customers. As builders, we aim to create long-term relationships with our customers. With a strong bias for action, you will enhance user experiences while engaging with external and internal stakeholders, demonstrating a commitment to customer satisfaction. Key job responsibilities Key job responsibilities Support SMB customers within a defined territory Drive adoption of new AWS services by focusing on customer needs and problems Develop relationships with stakeholders across the entire customer organization, including engaging with C-suite executives Collaborate with the AWS partner community to ensure strong partner alignment in supporting your customers Work with various supporting functions in AWS, including specialist sales and technical teams, to meet customer requirements About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.