About this role
*Store Manager Job Description *
*General Summary: *The Store Manager is the face of our Store! They are expected to be present in every aspect of the day-to-day business, both leading by example and developing their team. The Store Manager is accountable for all the Stores KPIs including sales, conversion, payroll productivity, and shrink. A positive attitude, leadership mindset and a team building approach to business are a must. The Store Manager takes advantage of opportunities and is always responsible for their own training and development!
\* Reports to Operations Manager
*Sales and Customer Service * o Be the face of the business o Be present on the Sales Floor with a positive, outgoing and encouraging attitude! o Share with customers what is going on in the Store today (sales, feature products, upcoming events, environmental causes, and initiatives) o Personally, model sales and customer service standards o Drive sales by developing personal relationships with customers and stake holders o Gracefully transition sales to your selling team when appropriate o Motivate team to reach sales and performance targets daily, weekly and monthly o Train, develop and hold your sales team accountable to core customer service and selling standards
*Merchandising * o Be personally responsible for the appearance of your store at all times o Use sales reporting resources to continually assess performance of displays o Coach and hold the team accountable to sales floor maintenance standards o Hang signage to Elements? standards o Tell a consistent story when merchandising o Assess displays for abundance and clarity o Identify and encourage merchandising talent within your store o Work seamlessly with Patagonia corporate merchandising team and give full support of the store when they are on site
*Store Operations * o Understand, operate and train POS and Store Ops systems o Monitor Headquarters and Voucher client, troubleshooting as needed o Direct fulfilment of incoming Web orders. Monitor transfer process and be accountable for accuracy, adjusting physical inventory as needed o Oversee Landing of product. Be accountable for timeliness and accuracy o Monitor incoming and outgoing transfers and return to supplier shipments. Be accountable for timeliness and accuracy o Oversee Warranty and Repair process in Store and give best possible customer service o Use customer Wishlist to increase sales and customer satisfaction. Hold team accountable to core customer service standards o Be accountable for BOH organization and cleanliness
*Communication* o Communicate effectively, professionally and with positivity to all Stakeholders via email, phone and during in person interactions o Respond to communication in a timely manner up and down the accountability chain o Answer phones in a welcoming manner stating your name and location o Provide thoughtful and professional daily sales feedback via the Daily Sales Report o Hold staff accountable to all internal and external communication standards o Pass on all inquiries for marketing, business to business collaboration, environmental initiatives and large group or corporate sales to the corporate team o Communicate corporate directives to staff and hold them accountable o Participate constructively in touch base conversations with staff and the corporate team
*Marketing * o Work with the Marketing Manager to produce local content for social media channels o Pass marketing opportunities that present themselves at the Store level up the chain for consideration o Assess marketing opportunities at the Store level and collaborate with Marketing
Manager to bring opportunities to fruition o Manage Store donations budget o Manage In Store Events in conjunction with the Marketing and Operations Managers o Be aware of social media and marketing across all channels. Be able to educate staff and customers accordingly
*Staff and Scheduling * o Manage and schedule Staff for productivity to support the nee