About this role
*Overview*
We are seeking an *experienced, professional, and highly organized Dental Receptionist* to join our busy and friendly dental practice.
The ideal candidate will have a *minimum of 2 years of hands-on experience working at the front desk of a dental office* and will be confident managing patient scheduling, insurance claims and estimates, payments, treatment coordination, and day-to-day administrative responsibilities.
This position requires someone who is dependable, detail-oriented, comfortable working in a fast-paced environment, and committed to providing excellent patient service.
*Responsibilities*
* Greet patients warmly and professionally and provide an excellent experience from check-in to check-out * Answer and manage incoming phone calls, emails, and patient inquiries * Schedule, confirm, reschedule, and coordinate patient appointments efficiently * Manage the daily schedule and help maintain a productive and organized workflow * Verify dental insurance coverage and assist with insurance claims, estimates, predeterminations, and related follow-ups * Process patient payments and accurately manage patient accounts * Maintain and update patient information, treatment records, and electronic charts * Communicate treatment plans, appointment requirements, and financial information clearly and professionally * Follow up with patients regarding treatment, outstanding appointments, recalls, and insurance matters * Maintain patient confidentiality and ensure accurate handling of sensitive information * Work closely with dentists, hygienists, assistants, and other team members to support smooth daily operations * Maintain a professional, organized, and welcoming front-desk environment
*Qualifications & Experience*
* *Minimum 2 years of dental receptionist/front-desk experience is mandatory* * Experience working in a *Canadian dental office is mandatory* * Proficiency with *Paradigm dental practice management software* is highly preferred * Strong knowledge of dental terminology, procedures, and treatment plans * Good understanding of dental insurance claims, estimates, predeterminations, and patient billing * Familiarity with *CDCP and other dental insurance plans* is an asset * Excellent verbal and written communication skills * Strong organizational and multitasking abilities * Ability to remain professional and efficient in a busy, fast-paced dental environment * Strong attention to detail and accuracy * Friendly, dependable, punctual, and team-oriented * Excellent customer service and interpersonal skills
*What We Are Looking For*
We are looking for someone who already understands the daily responsibilities of a busy dental front desk and can confidently contribute to the practice with minimal training.
The successful candidate will be *professional, energetic, organized, reliable, and comfortable communicating with patients regarding appointments, treatment, insurance, and financial matters*.
If you are an experienced Dental Receptionist who enjoys working with patients and being part of a supportive and professional dental team, we would be happy to hear from you.
*Please apply with your resume and details of your previous dental office experience.*
Pay: $40,000.00-$60,000.00 per year
Work Location: In person