About this role
Description The Account Manager will leverage his/her project management and managerial abilities to supervise functions for Reimagined Parking?s client-facing accounts. Reporting to the general manager, he/she will act as a key point of client contact while engaging in frequent client meetings and executing end-to-end operations, including staffing, expenditure, and budgeting.
Key Responsibilities
• Serve as a key point of client contact to ensure the delivery of high-quality customer service for an assigned account(s); evaluate service quality and initiate corrective action • Interface with client representatives for status updates; addresses any actual or potential problems; assist line management in negotiation of client contract and provide support during client start-up; support security planning, assessments, and surveys; review and update post orders • Govern staffing operations for account by controlling labor costs and aligning schedules with client requirements • Oversee, coordinate, and spearhead recruitment, selection, orientation, training development and retention efforts of high caliber staff; administer driving training • Maintain and submit payroll records and other associate and business information • Plan assign, and direct work while coaching employees to drive productivity and engagement • Maintain a positive, professional environment by enforcing departmental dignity and respect and executing disciplinary actions • Ensure employees comply with applicable laws, regulations, policies, and procedures • Develop and direct assigned account budgets while providing input on company initiatives and resolving issues • Perform tasks and duties as required for an assigned account, including authorizing expenditures (I.e equipment, supplies, and vehicles) and maintaining inventory
Skills, Knowledge and Expertise
• Excellent customer service and communication skills • Ability to verbally communicate with team members, management, and clients • Must have the ability to speak, read and write English • Knowledge of parking operations and procedures • Knowledge of supervisory practices and procedures • Skilled in staff supervision, including assigning work and providing training and discipline • Ability to provide positive direction and motivate performance • Must be willing to participate in the Company?s pre-employment screening process including drug screen and background investigation • Experience in account management and revenue collection • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Benefits Join our team and enjoy an outstanding benefits package, including:
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. • Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. • Short-Term Disability (STD): Income protection when you need time to recover. • Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. • Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home • Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). • Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family
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