About this role
Onsite Fractional Ownership Manager
Work Schedule: Tuesday?Saturday Hours: 9:00 a.m.?5:00 p.m.
Cottages of Port Stanton at Bayview Wildwood Resort Severn Bridge, Ontario
Company Information
Cottages of Port Stanton is a fractional cottage ownership community located on beautiful Sparrow Lake and operated in partnership with Bayview Wildwood Resort.
Bayview Wildwood Resort traces its roots to 1898, when the Stanton family hosted visitors arriving by steam locomotive for fishing and summer recreation. Today, Bayview Wildwood Resort is owned by the Sunray Group, one of Canada?s fastest-growing hospitality and development companies and part of the Ascend Collection of Choice Hotels worldwide.
Job Summary
Cottages of Port Stanton at Bayview Wildwood Resort is seeking a highly organized, independent, and hands-on Onsite Fractional Ownership Manager to oversee the day-to-day administration and coordination of 18 fractional ownership cottages located at the resort.
This position serves as the primary onsite contact for fractional cottage owners and their guests and works closely with Bayview Wildwood Resort leadership and operational departments to coordinate services, address concerns, and maintain a high standard of cottage presentation and owner and guest experience.
The role combines owner relations, cottage operations, housekeeping coordination, maintenance coordination, sales support, and general administration. The successful candidate will be comfortable working independently, taking a hands-on approach when required, and coordinating with Housekeeping, Maintenance, Front Office, Food & Beverage, Recreation, contractors, suppliers, and other resort departments.
The Manager will also regularly review cottage inventories and supplies, identify replenishment needs, place approved orders, and ensure cottages are appropriately stocked for incoming owners and guests.
Key Responsibilities
Fractional Ownership & Owner Relations
* Serve as the primary onsite contact for the 18 fractional ownership cottages and their owners. * Build and maintain positive, professional relationships with owners and their guests. * Respond to owner inquiries, requests, concerns, and feedback in a timely and professional manner. * Communicate relevant property updates, schedules, operational notices, and other information to owners. * Coordinate owner requests with the appropriate Bayview Wildwood Resort department or manager. * Assist with owner meetings by coordinating schedules, preparing materials, documenting action items, and following up as required. * Maintain organized ownership records, correspondence, requests, and follow-up items. * Balance individual owner needs with resort policies, operational requirements, and service standards.
Cottage Operations & Changeover
* Oversee the day-to-day operational requirements of the 18 fractional ownership cottages. * Work closely with Housekeeping on Friday changeover days to ensure cottages are prepared for incoming owners and guests. * Complete hands-on cottage inspections after the Housekeeping team has completed its scheduled work. * Assess cleanliness, presentation, supplies, general condition, damage, and outstanding maintenance requirements. * Identify any items that require additional attention before the cottage is occupied. * Address minor issues directly where appropriate and within the scope of the position. * Communicate housekeeping concerns to the Housekeeping team and maintenance requirements to the Maintenance Manager or appropriate Maintenance team member. * Track outstanding items and follow up to ensure cottages are ready for incoming owners and guests. * Maintain appropriate records of inspection findings and outstanding follow-up requirements. * Identify recurring cottage concerns and recommend improvements to cottage standards, processes, or service delivery.
Friday is a key cottage changeover day. As the Housekeeping team completes the cottages and scheduled work, th