About this role
Who we are: We?re a Toronto-based SaaS company with over 15 years of experience helping businesses establish, maintain, and optimize their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that large operations demand. Centah Flint, our field lead capture app, lets teams capture leads and book appointments on the spot from real-time availability, and our North American Contact Center supports clients across the United States and Canada. We?re more than a software provider - we?re an end-to-end partner to make your home service program run smarter and more efficiently.
About the role: As Centah?s Product Designer, you are passionate about simplifying and improving user experience. You create simple, compelling, and meaningful product experiences that enable a wide variety of users to achieve their goals. You are a creative problem solver and communicator, delivering concepts from initial sketches through to testing and evaluating final implementations. You like to show your work and believe every design has a great story to tell. Reporting to the Director of Product and working seamlessly as a part of our product and engineering teams, your empathy for users, and detailed approach to design, will assist our team in building a remarkable platform experience that centers effortless design as a cornerstone of our reputation. With thorough user research skills and an impeccable visual design sense you will champion efficient interfaces that accentuate our functionality.
What you'll be doing:
• Actively contribute at every stage of the project lifecycle, collaborating with the project team to brainstorm concepts, develop creative solutions, and design user flows while meeting deadlines. • Own core component libraries to evolve the Centah design system, driving the design, specification, and maintenance of complex UI components, ensuring they meet the highest standards of craft and usability. • Champion visual quality and craft, ensuring that every component?from buttons to complex data tables?is polished, accessible, and aligned with our brand identity. • Demonstrate curiosity about user behavior and leverage quantitative and qualitative research to inform product and design decisions. • Work closely with product stakeholders refining requirements, performing user interviews and running internal feedback sessions to find opportunities for usability improvement within the platform. • Collaborate with developers to ensure technical feasibility, accepting input and feedback from different groups and making occasional compromises to deliver high-quality products on time. • Prioritize UX debt by understanding complex information architecture and system mapping. • Synthesizing requirements from many sources into elegant succinct designs.
Who you are:
• Strong communication skills; able to speak with a variety of stakeholders with confidence, adjusting message and delivery to meet the relevant audience • Possesses a highly collaborative working style and demonstrated experience excelling in a cross-functional role • Positively contribute to our company culture: embrace and embody our core values, promote a culture of inclusivity and belonging and celebrate wins together
Requirements
• A portfolio of high-caliber work that showcases your design process from initial research to high-fidelity, responsive design.
• Expertise in modern Figma workflows (Auto-layout, Components, Variants, Properties) which enables building libraries and components that are easy for other designers to use. • Disciplined organizational skills in both work prioritizat