About this role
*SPA MANAGER ? HAND & STONE NEWMARKET*
*Be the Difference. Lead the Experience. Grow With Us.*
Hand & Stone Newmarket is seeking a *dynamic, driven, and people?focused Spa Manager* to lead our growing team of RMTs, Estheticians, and Spa Associates. As the owner?operated location, we pride ourselves on delivering exceptional client experiences, a warm team culture, and strong operational excellence. We are looking for a leader who can elevate our standards, strengthen our brand, and drive sustainable growth.
*ABOUT THE ROLE*
The Spa Manager oversees all day?to?day operations of the spa, ensuring outstanding client care, strong team performance, and achievement of financial goals. You will lead by example?coaching, motivating, and developing a high?performing team while maintaining smooth operations, efficient processes, and a positive work environment.
*KEY RESPONSIBILITIES*
*Leadership & Team Management*
* Lead, coach, train, and set expectations for RMTs, Estheticians, and Spa Associates * Recruit, interview, hire, onboard, and retain top talent * Conduct performance evaluations, set individual and team goals, and manage accountability * Resolve team conflicts professionally and maintain a positive, collaborative culture * Enforce brand standards including uniforms, professionalism, and client?care protocols * Recognize and reward team achievements
*Client Experience & Sales*
* Ensure every client receives an exceptional spa experience * Conduct consultations with first?time guests and recommend appropriate services * Drive membership sales, upgrades, retail product sales, and rebooking * Implement client?service programs and training to elevate guest satisfaction * Handle client concerns and resolve issues with empathy and professionalism
*Operations & Administration*
* Oversee daily spa operations to ensure efficiency and smooth workflow * Manage scheduling, payroll preparation, inventory, ordering, and reporting * Track KPIs, staff productivity, sales performance, and cost management * Monitor P&L, expenses, and budget targets * Maintain compliance with Hand & Stone policies, procedures, and brand standards * Ensure cleanliness, organization, and operational readiness at all times
*Business Growth & Marketing*
* Support local marketing initiatives and community engagement * Contribute to business planning, promotions, and growth strategies * Leverage social media (posting, responding, promoting services) as needed * Build strong client relationships to encourage retention and referrals
*QUALIFICATIONS*
* Minimum *2?3 years of spa, wellness, hospitality, or medical spa management* * Proven ability to lead teams and deliver exceptional customer service * Strong sales background with ability to meet or exceed revenue targets * Solid understanding of spa services, retail operations, and cost management * Experience with scheduling, payroll, inventory, and KPI tracking * Ability to work flexible hours: days, evenings, weekends, holidays * Strong communication, problem?solving, and organizational skills * Social media experience is an asset * A growth mindset and desire to build a long?term career with us
*WHAT WE OFFER*
* *Competitive salary*: $23?$25/hr based on experience * *Uncapped commissions & performance bonuses* * *30?40 hours per week* * *Benefits available for full?time employees* * *Supportive, family?like team culture* * *Comprehensive training and ongoing development* * *Significant growth opportunities within the spa* * A workplace where your leadership truly makes an impact
*JOIN US*
If you are a motivated leader who thrives in a client?focused, fast?paced environment?and you?re excited to help shape the future of Hand & Stone Newmarket?we would love to meet you.
*Apply today and build a rewarding career where wellness, leadership, and growth come together.*
Pay: $23.00-$25.00 per hour
Expected hours: 30.0 ? 40.0 per week
Benefits: * Dental care * Extended health care * Flexible schedule *