About this role
About the Role
Mulu Jewelry is seeking a *highly motivated, sales-driven Assistant Store Manager* for our Scarborough Town Centre location.
This is a hands-on leadership role for someone who can *sell, lead, coach and take ownership of store performance*. The Assistant Manager will work closely with the Store Manager to achieve sales targets, develop the sales team, maintain operational standards and deliver an exceptional customer experience.
Key Responsibilities
* Lead by example through strong personal sales performance. * Help achieve daily, weekly and monthly store sales targets. * Coach and motivate Sales Associates to improve sales and KPIs. * Monitor team performance and provide ongoing feedback and support. * Drive customer appointments, client follow-ups and repeat business. * Promote financing, custom jewelry, repairs and other Mulu services. * Handle customer concerns and escalations professionally. * Open and close the store and act as Manager on Duty when required. * Oversee POS, cash handling and daily reconciliation procedures. * Support inventory counts, transfers, audits and loss-prevention procedures. * Ensure showcases, merchandising and store presentation meet Mulu standards. * Ensure company policies and procedures are consistently followed. * Identify sales opportunities and take initiative to improve store performance. * Communicate sales, staffing and operational concerns to senior management.
Performance Expectations
Performance will be measured based on:
* Individual and store sales * Sales per hour (SPH) and other KPIs * Customer appointments and follow-ups * Team performance and development * Financing and custom-order opportunities * Customer experience * Inventory accuracy and loss prevention * Operational compliance
Qualifications
* Minimum *2 years of retail sales experience* preferred. * Previous Assistant Manager, Supervisor or Key Holder experience preferred. * Jewelry, luxury retail or high-ticket sales experience is a strong asset. * Proven sales and closing ability. * Strong leadership and coaching skills. * Excellent communication and customer-service skills. * Reliable, organized, accountable and results-oriented. * Comfortable working in a fast-paced, target-driven environment. * Flexible availability including evenings, weekends and holidays.
Who We?re Looking For
We are looking for someone who *leads from the sales floor*.
The ideal candidate is competitive, positive, professional and accountable. They should be comfortable approaching customers, closing sales, coaching employees and taking responsibility for results.
At Mulu Jewelry, leadership means *setting the example, developing the team and taking ownership of the store?s success.*
Pay: $18.00-$19.00 per hour
Benefits: * On-site parking * Store discount
Work Location: In person