About this role
*Boutique Plastic Surgery Clinic | Waterloo/Guelph Region*
*Full-time | In-person | $24?$28/hour, based on experience*
We are looking for a *polished, warm and highly organized Medical Office Assistant* to join our growing plastic surgery practice.
This is an ideal opportunity for someone who enjoys creating a *beautiful, welcoming patient experience* while keeping the details of a busy medical practice running seamlessly behind the scenes.
You will work closely with our plastic surgeon and clinical team in a professional, modern environment where *discretion, organization, presentation and exceptional patient care* are highly valued.
*The Role*
You will be a key part of the patient experience, from the first phone call through consultations, procedures and follow-up care.
Your responsibilities will include:
* Welcoming patients with warmth, professionalism and discretion * Managing appointments, consultations, procedures and surgical scheduling * Coordinating patient care and communicating with patients and the clinical team * Managing calls, emails, referrals and inquiries * Maintaining accurate and confidential patient records * Using the EMR for documentation, referrals, scanning and administrative tasks * Processing payments, billing and other financial administration * Managing clinic and medical supply inventory and ordering * Supporting clinical and surgical equipment organization * Assisting with sterilization and autoclave processes * Keeping the clinic organized, polished and welcoming * Supporting the surgeon and team with day-to-day operations and special projects
*The Ideal Candidate*
We are looking for someone who is:
* *Warm, polished and naturally personable* * Exceptionally organized and detail-oriented * Confident, professional and articulate * Dependable, proactive and able to work independently * Comfortable managing multiple priorities in a busy environment * Discreet and respectful of patient privacy * Technology-savvy and comfortable learning new systems * Genuinely passionate about helping people and creating an exceptional patient experience
*3+ years of medical office experience* is preferred, particularly in a surgical or specialist setting.
Experience with *Accuro EMR, inventory management, sales and customer service* is an asset. Experience in *plastic surgery, aesthetics, dermatology, dentistry, luxury retail, hospitality, spa or other high-touch client-service environments* is also highly valued.
*Why Join Us?*
* Competitive compensation: *$24?$28/hour* * Full-time, in-person position * Modern, professional clinical environment * Close-knit and supportive team * Opportunity to grow within a specialized surgical practice * On-site parking * Employee perks/discounts where applicable
If you are an *organized, polished and compassionate* professional who takes pride in both the details and the patient experience, we would love to hear from you.
Please submit your *resume and a brief cover letter* telling us about yourself and why you feel you would be a great addition to our practice.
_Only candidates selected for an interview will be contacted._
Pay: $24.00-$28.00 per hour
Expected hours: 30.0 ? 40.0 per week
Benefits: * On-site parking
Work Location: In person