About this role
Our fast-growing Dental supplies company is currently looking for a customer service rep to join our team! This role would be suitable for someone who has experience in the customer service field and who also has an ambitious career perspective.
*General Purpose:*
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
*Main Job Tasks and Responsibilities*
* answering the phones, sending faxes and emails * Manage customer's sales order * manager customer's repair order * manage customers' accounts * perform general administration tasks * respond to internal & external inquiries via email, phone and face-to-face * problem solving and fast decision making * respond promptly to customer inquiries * handle and resolve customer complaints * provide pricing and delivery information * record details of inquiries, comments and complaints * communicate and coordinate with internal departments * follow up on customer interactions * travel is necessary
*Qualifications:*
* 2+ years sales experience * Dental or medical device sales preferred-we really want to hear from you
*Education and Experience:*
* knowledge of relevant software applications including MS Office * proficient in use of email and internet * good numeracy skills * accurate keyboard skills * knowledge of office management systems and procedures * knowledge of administrative procedures * college diploma or equivalent
*Key Competencies:*
* excellent communication skills in English * excellent communication skills both written & verbal * great organization skills * high attention to detail * time management skills and the ability to prioritize work * great team player * date management * problem-solving * customer service orientation * confidentiality
MUST SEND US YOUR RESUME, Thank you all for your application but we will only contact candidates that best fit this position.
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Benefits: * Extended health care * Paid time off Flexible language requirement: * French not required
Education: * Secondary School (preferred)
Experience: * customer service: 1 year (required)
Work Location: In person