About this role
City of BramptonAnalyst, WFM Business Systems (Workforce Management Business Systems Analyst)Job Opening Number: 107117Job Requisition Number: 543Number of Positions: 1Job Type: Management and AdministrationDepartment: CORPORATE SUPPORT SERVICESDivision: Information TechnologyHiring Salary Range: $102,784 - $115,632per annumMaximum of Salary Range: $128,480 per annumJob Grade: 6Job Status and Duration: Full Time (FT), Regular (R), vacancyHours of Work: 35 Hour work weekLocation: West TowerPosting Date: 09/17/2026Closing Date: 10/11/2026Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.External and internal applicants are now being considered.Area of ResponsibilityReporting to the Manager, Enterprise Corporate Systems, this position will participate in a major City-wide project to implement an application that will deliver automation and transform business processes and practices in the area of WFM Workforce Management solutions supporting Employee Time Capture, Absence Management (Time and Attendance) and Workforce Scheduling. This position is responsible for assessing, researching, analysing and documenting business and systems requirements while working with both internal, external and City-wide department resources. In addition, the incumbent will be heavily involved in the design of business processes, testing, training and the preparation of operational documentation.This role partners with HR, Finance and Operating Departments in supporting, troubleshooting, coordinating, implementing and recommending solutions that meet client needs. This role can be involved in the RFP process as well as development of business requirements to ensure that projects align with strategies.Once this application is live and in production, this position will be responsible for the support and on-going maintenance of the application as well as recommend solutions to leverage the functional capabilities to meet future business needs. This position will also offer guidance, support, advice, and direction to various City departments in post-implementation operations of this system and related integrations/interfaces to enhance the use of these systems, thus leveraging functionality to gain efficiencies in business processes and/or greater insight into information. This position provides excellent customer service while protecting the integrity of the data, automating business processes, participating in major system implementations, upgrades, troubleshooting incidents and maintaining optimal configuration. Business Analysis - Liaise with clients to gather business requirements, to conduct current and future process mapping to determine the fit/gap in the planning and development of new system functionality and/or related business processes. Consult with Stakeholders and evaluate business needs to develop understanding of true requirements and translate into functional specifications while working with technical teams, to recommend solutions. Interpret Union collective agreements and collaborate when necessary to understand the rules, knowing how they intersect with business processes, system functionality and related system configuration. Present, explain, and validate analysis with client to ensure proposed solution meets their business needs. Lead the implementation of necessary business and systems changes. Serve as a functional source of expertise in supporting the maintenance and/or development of process improvements and changes. Perform benchmarking to help determine the future/strategic direction of the systems. System Technical Analysis - Responsible for defining interface parameters between systems, identifying system data dependencies, and approving all technical specifications and changes. Responsible for the daily operation and troubleshooting of user problems. Lead and contribute to project teams to assist in the researc