About this role
Job SummaryThe Administrative Support Assistant serves as primary contact, liaison, and resource for Clinical Practice & Professional Development (CPPD) and all nursing students and nursing educational programs.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Utilizing electronic systems to complete a variety of administrative tasks such as inputting data, tracking requests, and maintaining records; Preparing documents and correspondence, reviewing forms, and submitting requests for a health program; Collecting, compiling, managing and reporting program data; Tracking financial, supply, and other transactions that flow through the office and Providing customer service to internal and external customers in support of a health program or department. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Preferred Experience: One year of administrative or program support work experience within a multi-project environment Proficient in Microsoft Office, i.e. Word, Excel, PowerPoint, Teams, Outlook Attention to detail and ability to maintain confidentiality Can communicate effectively with internal and external stakeholders, respond to inquiries, and facilitate information exchange Can work closely with program managers to ensure objectives are met, while aslo being able to operate independently
Major DutiesThe position serves as a liaison between the Assistant Chief Nurse (ACN) of the service and Clinical Practice & Professional Development (CPPD) staff as well as key stakeholders from other services throughout the VA Palo Alto Health Care System. Compiles and presents relevant logistical information to the ACN used to identify trends in educational programs. Works independently completing tasks as required by the ACN. Major duties include but are not limited to: Performs a wide variety of administrative tasks associated with maintaining and supporting the work performed within the organization, including correspondence, information control, tracking and ordering equipment Compiles analytic reports and presentations relevant to daily management system, administrative process changes, continuous improvement, agency accreditation requirements Coordinates meetings and consults with Assistant Chief to disseminate information to the appropriate staff Responds to technical questions from customers concerning educational programs, provides advisory and technical assistance to administrative and professional staff Provides advice regarding regulations, policy, or local protocol for new employees Tracks all financial, supply and other transactions that flow through the office of the Assistant Chief Provides program coordination support for nursing education, student affiliations and other professional development programs within CPPD. Serves as point of contact for nursing student affiliations, coordinating onboarding requirements for students from multiple academic institutions across the health care system Maintains and manages tracking systems to monitor onboarding status, deadlines, and compliance for multiple programs simultaneously Manages complex administrative projects supporting nursing education, residency, and workforce development programs. Coordinates education crediting activities, ensuring accurate documentation and compliance with continuing education requirements Independently prioritizes and manages competing project timelines and deliverables when multiple deadlines compete. Work Schedule: Monday-Friday 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD034620 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.