About this role
Job SummaryThe incumbent performs technical and assistance work supporting the day-to-day administration of three Patient Benefits programs: Insurance Capture Buffer (ICB), Enrollment & Eligibility, and the Veterans Transportation Program (VTP).
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/25/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and ability to perform a full range of technical and assistance duties within three related program areas Insurance Capture Buffer, Enrollment & Eligibility, and the Veterans Transportation Program each governed by its own body of VHA directives, handbooks, and procedural guidelines. Within each program area, the incumbent applies established criteria to a recurring range of case situations, including second level approval of Enrollment & Eligibility actions, ICB compliance monitoring, and audits of Beneficiary Travel and VetRide payments. The incumbent identifies issues and resolves them by applying the intent of applicable rules, regulations, and procedures to the specific case or transaction at hand. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesMajor duties include but are not limited to: Maintains a system of records for assignment and installation of ICB scanners and maintains an access database that organizes information from the system of records for each area of responsibility. Uses this database to compile information and generate reports for internal program review and those required by outside regulatory bodies, reporting monthly to the VASNHCS Resource Council and Integrity & Compliance Committee. Identifies end-user training needs and delivers established educational programs and instructional materials to users and support staff at all levels of the organization, following curricula and content approved by the supervisor. Monitors end user satisfaction and reports findings to the supervisor. Monitors new clinic creation and ensures all staff are notified promptly. Performs annual inventories of ICB equipment and responds to equipment-related issues upon notification. Monitors ICB compliance daily and provides facility, department, section, or individual-level data upon request. Work Schedule: Full Time, Monday - Friday, 0730 - 1600 Telework: Ad-Hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD03497 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.