About this role
Job SummaryThis position is Non-appropriated Fund (NAF) and will be assigned to the Fisher House. This is a Regular Full-Time Position guaranteed 40 hours per week.
QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/24/2026 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have experience/equivalent education which shows a comprehensive knowledge to carry out the objectives of the Fisher House. These include but not limited to: hospitality operations, financial management, facility management and renovation, supervision of staff, volunteer recruitment, guest relations, and marketing. Experience could have been gained in a military or commercial hotel. Knowledge of office automation software (MS Windows, MS Office) and web-based applications required. Must be able to work a variable work schedule including weekends, nights, and "on-call" as needed.
Major DutiesResponsible for the executive management and administration of the Fisher House operation. Exercises managerial authority to set long-range plans, goals, and objectives that integrate higher headquarters policies with local needs. Oversees scheduling of guest rooms, check-ins, check-outs, and guest orientation upon arrival to the Fisher House. Confirms guest's status is in compliance with Fisher House rules and regulations. Plans, executes and supervises special residents' activities (i.e. special holiday meals, etc.). Interacts with hospital staff to ensure the Fisher House operates at optimal occupancy. Develops, establishes, and implements operational policies such as eligibility, referrals, admission, length of stay, and expenditure. Develops, executes, reviews, and analyzes nonappropriated fund and appropriated fund budgets. Reviews monthly and quarterly fiscal status to adhere to budget controls and makes necessary spending adjustments to accomplish the assigned mission. Provides justification and obtains approval, if necessary, to deviate from the approved budget. Approves Purchase Card and GPC card transactions. Receives gifts and donations (both cash and in-kind) lAW Air Force regulations. Coordinates with volunteers and groups hosting special events and donations from local clubs and military groups. Coordinates requirements with installation contracting squadron, civil engineering squadron, and MTF facility management as required. Submits AF Form 332 for corrective maintenance requests. Conducts all procurement actions JAW Air Force regulations. Conducts tours with military and civilian leadership. Coordinates all DV requests with installation Public Affairs Office. May be called upon at short notice to provide informational briefs and tours on-site. Conducts guest satisfaction surveys. Actively works with the local 501(c)(3) private organization to support its goals and objectives. Attends meetings and provides reports as requested. Performs daily inspections of vacant rooms and common areas ensuring guest rooms are ready for occupancy at all times. Tracks occupancy rates and costs containment. Develops informational bulletins, brochures, referral forms, resident packets, local manuals and publications, etc. Performs full range of supervisory duties. Makes decisions on training needs and conducts performance reviews. Ensures EFO and affirmative action plans are observed. Updates social media applications on a regular basis. Position considered Mission Essential, must report for base closures and delays. Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13060945