About this role
• jobs · • companies Customer Success Specialist - 6 month FTC (parental leave cover) Juvoly Sales & Business Development, Customer Service · Full-time At Tandem Health we're reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We're a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! Who You Are - You care deeply about customers and love solving problems quickly and clearly. - You have proven experience in customer support, customer success, operations, or a service desk role (SaaS/healthtech is a plus). - You're calm under pressure and can handle high volumes of tickets and calls with empathy. - You're highly organised: you document, prioritise, and follow up reliably. - You communicate clearly in Dutch and English. - You can explain technical issues in simple terms and coordinate with internal teams to get things fixed. What You Will Do - Be the front line for customers: handle support tickets and incoming phone calls, resolving issues quickly. - Triage and prioritise: identify urgent issues (e.g., workflow blockers) and escalate appropriately. - Maintain customer relationships: ensure users feel heard, supported, and successful with Tandem. - Lead onboarding & training logistics: help schedule sessions, share materials, and ensure users know the basics. - Create and improve support content: FAQs, troubleshooting guides, and internal knowledge base articles. - Track recurring issues: surface patterns and product feedback to reduce future support load. Nice to have - Experience supporting healthcare customers or clinicians. -...