About this role
- 50+ jaar ervaring in recruitment - Diepgaande vakkennis - Wereldwijd netwerk in Life Sciences Customer Service Representative - Supply Chain - Netherlands, Leiden - 8 september 2026 - Fulltime - hbo, Wo - V-202860 - €3846 - €4230 per month, Benefits: Excl. vacation allowance and IKB-budget The Customer Service Representative is the primary operational interface between the company and its internal and external customers. The role fulfils the tasks in the customer journey across customer onboarding, Order‑to‑Cash (OTC), and after‑sales activities. The position ensures excellent customer service, reliable order fulfillment, and accurate export documentation. It requires close collaboration with internal teams, 3PL partners, and customers to ensure smooth execution. The Customer Service Representative acts as a compliance gate keeper who ensures that operational activities are being done in line with rules and instructions and archive the mandatory documents for audit purposes. Beyond daily operations, the role supports continuous improvement and transformation initiatives. It is important to know that the contract duration is approximately 6 months, with the possibility of extension. Key Responsibilities - Provide operational support to internal and external customers, ensuring a high standard of delivery service. - Fulfil the tasks of sales and onboarding activities, including new customers, innovative products, systems, and ways of working. - Support joint business plans with key customers, ensuring execution, progress tracking, and reporting. - Contribute to the analysis of trends across pre‑sales, sales (OTC), and after‑sales processes, and communicate insights to internal and external stakeholders. - Proactively identify and resolve issues through sustainable root‑cause analysis, ensuring timely escalation when required. - Collaborate cross‑functionally and globally with internal teams and external suppliers. - Act as a s...