About this role
About us:Welcome to Crowne Plaza Amsterdam – South, a modern business hotel in the lively Zuidas district. With 207 rooms, 7 meeting venues, and buzzing spots like De Japanner Zuid and the Manhattan Lounge-Bar, we offer guests and team members a place to connect, grow, and belong — as part of the global IHG Hotels & Resorts family.Your day to day:· Kicking off truly memorable guest experiences with the warmest of welcomes· Acknowledging IHG One Rewards Club members and returning guests in person or over the phone· Taking, managing, and receiving payments for guest bookings· Making the check-in and check-out process feel swift and seamless· Staying one step of our guests' needs to anticipate requests and offer tailored recommendations· Being our guests' trusted contact – helping with everything from invoices issues to restaurant recommendationsJob Requirements:· You are proactive and enthusiastic· You like to take responsibility and have the confidence to come up with solutions· Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories· English speaker. Fluency in the local language is a plus - extra language skills would be great, but not essential· Experience with Fidelio/Opera is a plus Functie-eisen: At Crowne Plaza Amsterdam – South, we make sure you feel right at home with:· Employee discount for all 6000+ IHG hotels worldwide· Friends & family rates to share with your loved ones· Up to 50% discount in participating hotel bars and restaurants· Travel allowance based on the distance from home to work· A paid day off for volunteering· A paid day off for your birthday or a birthday voucher· Homemade lunch or dinner during your working hour