About this role
Patagonia Logo Customer Service Representative, German Speaking - 6 month contract (f/m/d) Amsterdam, Netherlands (Nederland) Full Time Apply for position now We're in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet. Job Title: Interim Customer Service Representative Reports to: Customer Service Supervisor Location: Amsterdam Hybrid: working from home for maximum 3 day per week Your Role We're in business to save our home planet. Your role will contribute to this purpose by being the face of our company, providing an excellent experience to customers reaching out to Patagonia Europe. Your role is crucial in maintaining and building customer relationships, ensuring that every interaction reflects our company's values of quality, integrity, justice and environmental responsibility. Your Main Tasks • Deliver a prompt, reliable and high-quality service and operational support to customers through various channels including phone and email • Efficiently and effectively resolve customer inquiries, complaints, and issues, ensuring an excellent experience that drives satisfaction and retention • Assist customers with placing orders, tracking shipments, processing returns and repairs and managing exchanges • Partner with the customer and internal stakeholders to remedy customer concerns and deliver the best experience possible • Provide accurate information regarding our products, customer orders, company service guideline...