About this role
As a Front Office Coordinator at Samsung SDS, you are responsible for monitoring deliveries and ensuring that shipments are delivered on time and in full. You are the first point of contact for customers regarding shipments and transport related topics. In this role, you closely monitor in transit shipments and provide customers with timely and proactive updates regarding delays, risks or changes in delivery status. You also act as the first escalation point for customers, carriers and colleagues during daily operations. Your responsibilities include: - Following up on in transit shipments via different transport modes - Re-routing freight when needed to meet demands and minimize costs - Identifying risks and delays at an early stage and taking appropriate actions - Providing proactive updates to customers regarding delays or potential risks - Creating and sharing detailed shipment status overviews - Answering customer questions in a customer-oriented and satisfactory way - Providing solutions or alternatives to customers when issues occur - Managing customer emotions and de-escalating negative situations - Working according to applicable SOP’s (Standard Operating Procedures) - Working closely together with transport service providers to ensure efficient execution of processes - Investigating process exceptions and disturbances to prevent and solve issues - Monitoring and maintaining the On Time Delivery KPI and On Time Information on Delivery KPI - Collecting IOD/COD documents according to KPI agreements - Preparing and sending daily OTD and tracking reports to management, customers and stakeholders You work closely together with Samsung Electronics, carriers and warehouse operations to ensure smooth transport processes and high customer satisfaction. You are customer-oriented, proactive and able to stay calm in a fast-paced logistics environment. You know how to communicate professionally with customers and stakeholders and can handle escalations in a const