About this role
You are an enthusiastic and adventurous person? Are you ready for new challenges? If your answer is YES - then here is a role for you - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Back Office Gaming Support Specialist with German and English, you will be a part of a great team and all together will: Assist our players with any issues they might experience or report Focus on the player and provide the ultimate player experience Listen to the voice of the players and communicate it further to the appropriate teams Work with our team to improve our processes What we are looking for: Fluency in German and a good command of English Gaming experience - you have played games and you can relate to a player's concept, community, and mindset Player empathy and understanding a player's perspective when tackling their issues Understanding of Player Support Desire to help the players as best as possible and to contribute to the team's success In Return, We Offer: Relocation Bonus: €1,200 Gross (paid in 2 installations) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Flight Tickets Covered - we handle your travel to Sofia Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance More than fifty benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses