About this role
The company is een familie bedrijf actief in de Security wereld in België en Nederland. Jobomschrijving Your Mission • Coordinate maintenance contracts and ensure contractual commitments are fulfilled. • Plan and follow up preventive maintenance activities. • Coordinate service reviews, reporting activities and follow-up actions. • Monitor maintenance invoicing, renewals and contract amendments. • Maintain contract documentation, service procedures and operational records throughout the contract lifecycle. • Act as the operational reference for maintenance contracts and contract-related information across the company. • Support engineers and internal teams with contract-related questions. • Coordinate subcontractors and ensure service activities are properly tracked. • Support customer communication and manage operational escalations when required. • Identify risks, priorities and improvement opportunities before they impact service management. During your journey at Tein Technology, you'll develop expertise in: • Service Delivery & Contract Management • Customer Relationship • Operational Planning & Coordination • Service Reporting & Business Performance Monitoring • Mission-Critical Voice, Video & Network Services POSITION’S REQUIREMENTS Education, Knowledge & Experience • Bachelor's degree or equivalent experience. • Experience in service coordination, operations, administration or customer support. • Strong organisational and planning skills. • Interest in technology, customer service and operational excellence. What Makes You a Great Fit • Fluent in Dutch and/or French, with a good command of English. • Highly organised and able to manage multiple priorities simultaneously. • Customer-oriented with excellent communication skills. • Proactive, action-driven and comfortable taking ownership. • Commercial mindset with the ability to identify opportunities and improvements. • Comfortable coordinating engineers, customers and external partners. • Structured and detail-oriented without losing sight of the bigger picture. • Calm and effective under pressure. • Curious about technology and service management. • Eager to grow towards a Service Delivery Management role.