About this role
Our client is an international organisation active in the events and live entertainment industry, with operations across Europe and a global headquarters in the United States. The Belgian team supports clients with ticketing, event delivery and field IT, working within a broader EMEA operational structure. Jobomschrijving As a your responsibilities are: Lead and structure a team of 6-7 event programmers in Belgium ; Act as the main point of contact for clients and internal stakeholders ; Oversee programming and configuration of client ticketing platforms ; Manage event setup including pricing, sales windows, dates, seat maps and inventory ; Monitor team KPIs, performance and service quality ; Analyse operational issues and identify long-term solutions and improvements ; Support the team in decision-making, prioritisation and reaching clear outcomes ; Contribute to the ongoing restructuring and development of the Belgian operation ; A successful should have: Proven experience in people management and team leadership , ideally in a complex or changing environment ; High emotional intelligence , with the ability to understand different personalities, motivations and team dynamics ; Strong coaching and communication skills, combined with the ability to provide clear direction ; Experienced in stabilising teams, managing change and rebuilding engagement ; Calm, approachable and confident when dealing with challenging situations ; Strong stakeholder and client management capabilities ; KPI-driven and performance-oriented , with a structured approach to operational management ; Experience with ticketing systems, event technology or technical platforms is a strong plus ; Fluent in English ;