About this role
Our client is an international company specialized in medical supplies and accessories. Jobomschrijving As a Customer Service DACH for the medical sector your responsibilities are: Manage customer inquiries and provide accurate information in a timely manner. Process orders and ensure correct documentation for the medical sector. Coordinate with internal teams to address and resolve customer issues effectively. Monitor and follow up on deliveries to ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Support customers with product-related questions and technical assistance. Identify opportunities for process improvements within customer service operations. Ensure compliance with industry regulations and company policies. A successful Customer Service DACH for the medical sector should have: Proficiency in German and English, both written and spoken. Knowledge of customer service processes and tools. Experience in SAP is a big plus Strong organisational and problem-solving skills. Attention to detail and ability to manage multiple tasks simultaneously. Customer-oriented mindset with excellent communication skills.